Principal Customer Success Manager ( Armis / Veza)

ServiceNow Open · verified Sep 20, 2026

Remote San Diego Full-time Senior Customer Success

Senior Customer Success role at ServiceNow. Remote · full-time · $133,600–$233,800 base.

SalaryStated by ServiceNow

$133,600 – $233,800

Base salary for this role, in USD per year, as published in the posting.

Role brief

Growth Roles summary, based on the employer's posting.

What you'll do

Lead adoption and implementation plans for platinum customers so they realize value from the Armis platform
Turn customer use cases into guidance that strengthens security posture and platform usage
Build trusted relationships with technical stakeholders and decision-makers while representing customer needs internally
Coordinate deployment, configuration, integrations, and delivery timelines around business priorities
Act as a technical expert and align Product, Engineering, Support, and Sales on account success

What you bring

A bachelor's degree in computer science, information systems, or a related discipline, or certifications such as CISSP, Security+, or CEH
At least five years in customer success, technical account management, or another customer-facing technical role
At least five years working in network engineering, architecture, support, or design
At least five years delivering services or managing technical accounts in post-sales or pre-sales settings
Strong executive and technical communication, plus at least three years in IT, security, healthcare technology, or a comparable environment

Who this fits

You’ll suit this role if you can connect technical delivery with CISO priorities, guide platform adoption, and work across product and post-sale teams. Familiarity with OT/ICS, biomedical, or traditional IT network protocols is relevant, while healthcare systems, security, and Python experience are useful additions. The role is based in San Diego and offers remote work, with travel of up to twenty to twenty-five percent per quarter.

From the employer

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

What you get to do in this role:

We are looking for a PrincipalTechnical Customer Success Manager (T.CSM) to join our growing Customer Success Team, who are a key in helping our valued customers achieve their strategic objectives and obtain maximum value from their investment in their Armis Platform. This will include helping in aligning new use cases to the CISO goals, and identify growth opportunities by informing the customer of our latest innovations, capabilities, and products and match these to the clients’ business goals. In addition, the T.CSM will guide the customer in the successful adoption and operationalization of the Armis platform towards maximum value realization within all levels of the organization so hands-on technical delivery of the platform and configuration is required. The T.CSM serves as the business liaison between the customer and all cross functional teams within Armis, including our Executive team, Product Management, Engineering, Sales, Training and Enablement and others.

We are highly collaborative and believe that success in one area can be replicated across many. Our team thrives on going above and beyond to deliver exceptional results, and we’re looking for individuals who are passionate about making customers successful.

Responsibilities:

Lead adoption and implementation plans for platinum-level customers, ensuring value realization from the Armis platform.
Understand customer use cases and provide recommendations to improve security posture and platform utilization.
Build and maintain trusted relationships with technical stakeholders and decision-makers.
Act as the customer advocate within Armis, coordinating across teams to meet customer objectives.
Ensure deployment and configuration align with key business use cases and are delivered on schedule.
Stay current on third-party integrations and how they interact with Armis within customer environments.
Serve as a subject matter expert in your area of technical proficiency.
Partner with Product, Engineering, Support, and Sales teams to drive account success.

To be successful in this role you have:

Bachelor’s degree in Computer Science, Information Systems, or related field, or relevant certifications (CISSP, Security+, CEH).
5+ years experience in a Customer Success Manager, Technical Account Manager, or related customer-facing technical role.
5+ years experience in network engineering, architecture, support, or design.
5+ years experience in service delivery or technical account management in post- and/or pre-sales environments.
Strong communication and presentation skills across technical and executive audiences.
3+ years experience in IT, security, healthcare tech, or similar environments.
Familiarity with network protocols across OT/ICS, biomedical, or traditional IT infrastructures.

Bonus Points:

Knowledge of healthcare/ICT devices, manufacturers, or applications.

Experience securing IT, IoT, or healthcare systems.

Familiarity with scripting languages (Python preferred).

Ability to travel up to 20–25% per quarter.

For positions in this location, we offer a base pay of $133,600 - $233,800, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs.

Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Have run NPS at a company where the number was reported externally or to a board, with the scrutiny that brings
Know the difference between a journey map that generated consensus and one that generated decisions
Have worked across both product and post-sale organizations and can speak either language

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.