Solutions Engineer

Serval serval.com Open · verified Sep 11, 2026

On-site San Francisco New York Full-time Mid-level Solutions & Sales Engineering

Mid-level Solutions & Sales Engineering role at Serval. San Francisco · full-time · $250,000 base.

SalaryStated by Serval

$250,000

Base salary for this role, in USD per year, as published in the posting.

Role brief

Growth Roles summary, based on the employer's posting.

What you'll do

Lead discovery, demos, architecture reviews, executive briefings, and security evaluations with account executives
Connect Serval to customer environments across identity, ITSM, MDM, HRIS, cloud, and SaaS systems
Turn each prospect’s technical needs into focused pilot use cases and measurable success criteria
Create the initial SE toolkit, including demo setups, architectures, evaluation methods, FAQs, and competitive guidance
Carry customer objections and product gaps to engineering, then hand pilots to Deployment with full technical context

What you bring

At least five years in solutions engineering, sales engineering, or comparable pre-sales work at a scaling B2B software or infrastructure company
Proven success selling technical products to CIOs, IT leaders, and security stakeholders
Enough technical depth to review architectures, troubleshoot integrations live, and address security questions directly
Working knowledge of IdPs, SCIM, ITSM, ticketing, SaaS administration, APIs, and organizational access controls
Strong communication, independent ownership, and a builder’s mindset for creating the first scalable SE systems

Who this fits

You’ll suit this founding role if you can build demos and proofs of value yourself, advise enterprise buyers credibly, and work effectively without an established playbook. The work centers on AI agents, enterprise deployment, security, and cross-functional product feedback. You must work from either the New York or San Francisco office.

From the employer

Who We Are

Serval is an AI-native automation platform transforming how enterprises operate. We build intelligent agents that understand real-world workflows and execute them end-to-end — replacing manual processes and rigid legacy systems with adaptive, learning software. Founded in early 2024, Serval is already trusted by companies like Fox, Notion, Perplexity, Vercel, and Brex to automate high-volume, high-friction operational work across their organizations.

At the core of Serval is an agentic AI platform that turns natural language into production-grade workflows. Our agents don’t just respond to requests — they reason, take action across systems, and continuously improve with usage. What began with operational use cases has quickly evolved into a horizontal AI automation layer used across IT, HR, Finance, Security, Legal, and Engineering.

Our mission is to eliminate repetitive, manual work across the enterprise and give teams leverage through intelligent automation. Long term, we’re building the universal AI operations layer — a system of agents that sits across business functions and runs the workflows that keep modern companies moving.

We’re backed by leading investors including Sequoia Capital, Redpoint Ventures, Meritech, First Round, General Catalyst, Elad Gil, and others.

Role Overview

This is our founding Solutions Engineer: the first technical seller at Serval and the person who defines what world-class solutions engineering looks like here. You'll own the technical side of the pre-sales cycle for prospective enterprise customers, sitting across the table from sophisticated IT and security buyers who test every claim we make. Your job is to earn their trust, prove the platform, and win the technical decision. Because you're first, you're not inheriting a playbook, you're writing it: partnering directly with our GTM leaders and account executives, shaping how we demo and run technical evaluations, and building the technical foundation the next ten SEs will use.

Must be in either New York or San Francisco Office.

Who You Are

A builder at heart, able to scope what matters, stand up a demo or proof-of-value yourself, and ship it.
Deeply technical and credible, the kind of person who earns the respect of CIOs, Heads of IT, and security leaders in the first meeting.
A trusted advisor by instinct, who listens for the real problem and proves value in the sales cycle rather than pitching features.
Living on the AI frontier, fluent in how agents and LLM-powered systems get deployed and governed inside the enterprise.
Comfortable in ambiguity, owning your work end-to-end, and moving without waiting to be told what to build next.

What You'll Do

Run the technical sales motion with AEs: discovery, architecture, demos, whiteboard sessions, executive briefings, and the security review that wins technical buy-in.
Go deep on integrations with the prospect's stack, including identity providers (Okta, Entra), ITSM and ticketing, MDM, HRIS, cloud, and the SaaS apps Serval provisions against.
Translate unique technical environments, requirements, and goals into a scoped set of value-based use cases and success criteria for pilot.
Be the credible voice on security and access, fluent in guardrails, approval workflows, least-privilege and just-in-time access, audit logging, and the compliance questions security teams press on.
Execute a clean handoff to Deployment at pilot kickoff, with full technical context, then roll off the account.
Build the foundational SE toolkit from scratch: demo environments, reference architectures, evaluation frameworks, technical FAQs, and competitive positioning.
Act as the bridge between the field and product, capturing the hardest objections and feature gaps and working directly with engineering to close them.

What You'll Need

5+ years in solutions engineering, sales engineering, or a comparable pre-sales technical role at a high-growth B2B software or infrastructure company.
A track record of selling technical products to senior IT and security buyers, with hands-on credibility in front of CIOs, Heads of IT, and security leaders.
Genuine technical depth: you can hold your own in an architecture review, debug an integration live, and answer a sharp security question without reaching for a deck.
Working fluency with the modern IT and identity stack, including IdPs and SCIM, ITSM and ticketing, SaaS administration, APIs, and how access is granted and revoked across an org.
Excellent communication and storytelling, translating complex concepts for both engineers and executives.
A builder's instinct and high ownership, energized by being first and motivated to create the systems that scale a team.
Experience with ITSM, IGA, access management, security, or AI automation products is a strong plus.

What We Offer

Impact: Be a key player in shaping the success of our product and company.
Growth: Build a fundamentally new AI product offering with the support of our experienced team and investors. Grow rapidly with the company.
Culture: Join a culture that values innovation, ownership, accountability, and fun.