Senior Account Manager
Senior Account Management role at Seon. London · full-time · £82,200–£111,120 base.
Growth Roles summary, based on the employer's posting.
What you'll do
- Grow an assigned client portfolio through renewals, upsells, and cross-sells while delivering its sales quota
- Build durable relationships with key customers and provide responsive, high-quality support
- Lead client check-ins, performance reviews, and QBRs to track satisfaction, needs, and success measures
- Guide onboarding, training, and product adoption so customers gain more value from SEON
- Turn market feedback, customer input, and performance data into recommendations and growth presentations
What you bring
- Account management or customer success experience in a B2B SaaS environment
- A solid grasp of customer lifecycle management and renewal activity
- Strong communication skills for working with clients, executives, and internal teams
- Experience using CRM and account management systems to track relationships and forecast results
- An analytical, technically curious, proactive approach to solving customer problems
Who this fits
You’ll suit this role if you enjoy growing existing accounts, retaining customers, and translating client needs into practical solutions. The position is based in London on a hybrid schedule, with travel for client meetings, industry events, and team gatherings as needed.
From the employer
SEON is the command center for fraud prevention and AML compliance, helping thousands of companies worldwide stop fraud, reduce risk and protect revenue. Powered by 900+ real-time, first-party data signals, SEON enriches customer profiles, flags suspicious behavior and streamlines compliance workflows - all from one place. SEON provides richer data, more flexible and transparent analysis, and faster time to value than any other provider on the market. We’ve helped companies reduce fraud by 95% and achieve 32x ROI, and we’re growing fast, thanks to our partnerships with some of the world’s most ambitious digital brands like Revolut, Wise, and Bilt.
As an Account Manager, you will be responsible for maintaining and expanding relationships with our existing clients while identifying opportunities for upselling our cutting-edge fraud prevention solutions. With your expertise and commitment, you will help businesses enhance their fraud management strategies using our innovative technology.
This role offers flexibility and can be based in London with a hybrid schedule.
WHAT YOU’LL DO:
Own and consistently deliver against an assigned sales quota by proactively driving renewals, upsells and cross-sells within a defined customer portfolio
Maintain strong relationships with key clients and provide exceptional customer service
Conduct regular check-ins, performance reviews and QBRs with clients to assess satisfaction, surface evolving needs and align on success metrics
Collaborate with our Product and Marketing teams to align offerings with client needs and market trends
Assist clients in maximizing the benefits of our solutions through effective onboarding, training and product adoption
Monitor market and competitor trends to provide actionable insights and strategic recommendations that inform customer roadmaps and strengthen our competitive positioning
Prepare and deliver compelling, data-driven presentations to internal and external stakeholders, clearly articulating ROI, progress, challenges and opportunities for continued partnership growth
Drive customer satisfaction and long-term retention by proactively managing customer feedback and championing the customer voice across SEON
WHAT YOU’ll BRING:
Proven success as an Account Manager, Customer Success Manager, or similar client-facing role in a B2B SaaS company.
Experience managing client relationships at a company that delivers fraud, risk, security, or compliance solutions is a plus.
Strong understanding of account management, customer lifecycle management, and renewal processes.
Exceptional communication and interpersonal skills, with the ability to build trusted relationships with clients, executives, and cross-functional stakeholders.
Experience using CRM platforms and account management tools to manage customer relationships, track performance, and forecast business outcomes.
Analytical and technically curious, with the ability to understand client needs and translate them into effective solutions.
A proactive, resourceful problem-solver with a genuine curiosity to learn and continuously improve.
Willingness to travel for client meetings, industry events, and team gatherings as needed.
SEON Technologies collects and processes personal data in accordance with applicable data protection laws. If you are a European Job Applicant see the privacy notice for further details.
SEON is an equal opportunity employer. We strive to embrace what makes each one of us unique; we each have our own story. Whether looking at our current staff or future team members, we believe that everyone has something to contribute, and our employment practices reflect that. We do not make an employment decision based upon race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Please let your recruiter know if you need reasonable adjustments to our recruitment process.
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