Customer Success Manager, Enterprise
SchooLinks Open · verified Sep 21, 2026 At a glance
Mid-level Customer Success role at SchooLinks. Remote, United States · full-time · $90,000–$125,000 base.
Growth Roles summary, based on the employer's posting.
What you'll do
- Guide complex implementations for larger districts while working toward engagement, usage, and renewal goals
- Use usage, engagement, and outcome signals to judge district health and choose next actions
- Build relationships with district directors and executives, then guide quotes through signed renewals
- Capture customer input for Product and document recurring district problems and challenges
- Keep Salesforce, Gainsight, or another customer success system current with account notes
What you bring
- At least five years in a customer success role, including three years supporting SaaS implementations and customers
- Experience with ClassLink or Clever, or familiarity with SFTP, is preferred
- You can close renewals and engage multiple stakeholders to uncover expansion opportunities
- You bring strong interpersonal and project management skills, including sequencing dependent work
- You can work remotely, use Google Suite and Apple or Mac tools, and travel for customer work
Who this fits
You’ll suit a customer success professional who can lead complex district implementations, manage executive relationships, and stay proactive under pressure. This is a remote United States role with travel required for customer meetings, trainings, conferences, and offsites, especially from August through October. The listed travel range is fifteen to thirty percent, and the role pays $90,000 to $125,000 USD per year.
From the employer
The Schoolinks Customer Success Team is continuing to grow as we bring on new customers. We're looking for passionate, customer centric individuals to be the next Customer Success Managers. We are looking for team members to lead our larger, more complex district implementations.
Your Responsibilities will include...
- Work in a collaborative team to meet engagement, usage, and renewal targets for your portfolio of districts.
- Assess usage, engagement, and outcome data to determine health and action needed at each of your districts.
- Build and maintain director and executive level relationships at each of your districts.
- Facilitate renewal process (quote, verbal approval, signature) for your districts.
- Provide well-structured customer feedback to our Product Team, collected during the various customer engagements.
- Continuously define, document problems and challenges faced by our districts.
- Keep account records and notes updated in a CRM such as SalesForce, Gainsight or other CS tools.
Requirements
- 5+ Years Professional Experience in a Customer Success position
- 3+ years experience in implementation and customer success for a SaaS company
- Experience in ClassLink/Clever, SFTP preferred
- Experience or Ability to work in a remote environment
- Strong interpersonal skills
- Project management skills (understand task dependencies/sequence and manage of tasks)
- Positive attitude - you can stay optimistic in high stress situations
- Proactive, entrepreneurial style, eager to take initiative in a fast-paced, dynamic environment — you know when and how to find the right information when you need it
- Ability to close renewal and multi-thread to discover expansion opportunities
- Technical Abilities: Google Suite (Sheets, Slides, Etc) & Apple/Mac Required
- Ability to Travel 15-30% of the time to customer meetings, trainings, occasional conferences and company offsite events. This travel largely occurs during Back to School time between August-October.
Benefits
- 100% health care coverage for Employee
- 401K with company matching
- Dental & Vision
- Parental Leave
- Subsidized gym membership
- Remote work stipend
- Annual team offsite
A reasonable estimate of the on track earnings range for this position is $90,000 - $125,000 USD. This compensation range is specific to the United States and it incorporates many factors including but not limited to an applicant’s skills and prior relevant experience and training; licensures, degrees, and certifications; specific geographic location; internal equity; internal pay ranges; and market data/range parameters.
SchooLinks is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
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