Account Manager, Saxo Institutional Service
At a glance
Manager-level Account Management role at Saxobank. Singapore · full-time.
Pay not stated Account Manager salary
growthroles summary, based on the employer's posting.
What you'll do
- Serve as the everyday contact for operational questions and escalations across your institutional client portfolio
- Help partners develop by providing education and resolving their questions or higher-severity issues
- Work with specialists and internal stakeholders to investigate complicated partner requests
- Represent client needs internally and lead small service improvements prompted by customer feedback
What you bring
- At least three years in account management, middle office, or client-facing financial operations
- Fluent English, with an additional Asian-market language viewed as an advantage
- Strong communication, task prioritization, ownership, and attention to detail
- A structured, resilient approach to handling pressure in a changing environment
Who this fits
This role suits someone who enjoys institutional client relationships, financial products, and hands-on service operations. You will work with White Labels, Introducing Brokers, and Financial clients from the Singapore team. The job favors a self-directed team player who can prioritize by client impact and keep improving how work is handled.
From the employer
Are you the service-orientated Account Manager we are looking for? Do you have an interest in financial products and building strong relationships with Tier 1 institutional clients? Then we would love to invite you to join our Institutional Service team in Singapore.
We take pride in a high satisfaction and aim for improving the overall customer relationship. The Institutional Service desk is the key point of contact for all day-to-day operational queries, as well as complex issues for our institutional clients. You will be responsible for delivering a high level of service to a portfolio of White Labels, Introducing Brokers and Financial clients.
Among others you will be responsible for:
Key point of contact for day to day, operational queries and escalations for your own portfolio of institutional clients
Actively participating in the development of our partners through education
Dealing with clients’ queries and resolving escalations
Investigating more complex partners’ requests together with specialists and relevant stakeholders
Identifying customer needs and being the voice of the client within our organisation
Owning small projects to improve/develop services that result from customers´ needs
Key competences:
Min. 3 years of Account management, Middle Office or Client facing operational role in the financial industry
Fluent in English and the ability to speak additional language for asia market is of advantage
Team player with strong communication skills
Ability to work under pressure & setting the right priorities in a dynamic environment
A self-starter who is passionate about providing excellent customer service & “can do” attitude; ability to take ownership
Has a structured approach to handling tasks and is a stickler to attention for detail
Able to prioritize tasks based on client impact, severity and/or importance
Dedicated to constantly improving work efficiency with clients and also inter-departments
We get curious people invested in the world
When you work at Saxo, you become a Saxonian and part of a purpose-driven organisation, where good ideas are always taken seriously, and where you can make a true impact. We are invested in your development, and you can expect a robust career from day one when you join Saxo – no matter which role you take on.
You will join 2,500 other ambitious colleagues across 11 countries and become part of an international organisation. Working in Saxo, you will get to meet colleagues from many different cultures and backgrounds, and you should know that we value diversity and inclusion and see it as a genuine source of strength to drive growth, foster innovation and position us for long-term success.
We encourage an open feedback culture and supportive team environments enabling employees to grow and fulfil their career aspirations.
When you bring passion, curiosity, drive and team spirit, your learning journey will be dynamic and your career opportunities in Saxo will be immense.
At Saxo we don’t just offer a job – we offer an opportunity to invest in your future!
How to apply :
Click here to create an account and upload your resume and a short motivation. We look forward to getting to know you better!
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