Technical Solution Specialist Upstream MENA (x|f|m)
At a glance
Mid-level Solutions & Sales Engineering role at Sartorius. Home Office Saudi Arabia · full-time.
Pay not stated
growthroles summary, based on the employer's posting.
What you'll do
- Assess customer needs through consultations, application conversations, presentations, training, trials, and demonstrations
- Build and test solution concepts using bioprocess expertise, process knowledge, and product evaluations
- Support customers and distributors with troubleshooting, technical discussions, and solution checks
- Investigate application problems, coordinate internal experts, and support implementation
- Record findings, limitations, and feedback while training customers and channel partners
What you bring
- A master's degree in biotechnology, biochemistry, life sciences, engineering, or a related discipline
- Background in bioprocessing, application support, technical consulting, or customer-facing scientific work
- Strong knowledge of bioprocess manufacturing, application development, and technical solution design
- Experience with consultations, trials, demonstrations, and implementation support
- Fluency in English and Arabic for regional customer and distributor work
Who this fits
This role suits a customer-facing scientific specialist who can turn requirements into workable technical recommendations and explain them clearly. You'll work with distributors, commercial colleagues, and technical experts in a matrix setting. The position is based from a home office in Saudi Arabia and supports MENA regional engagement.
From the employer
Grow with us – Your Responsibilities
- Assess customer requirements through technical consultations, application discussions, presentations, trainings, trials and demonstrations to increase the volume of validated solution recommendations available for handover to authorized commercial channels
- Configure and validate technical solution concepts through application expertise, process knowledge and product-specific evaluations to accelerate adoption of Sartorius technologies within customer environments
- Provide technical guidance and application expertise during customer and distributor engagements through troubleshooting support, technical discussions and solution validation activities to strengthen confidence in Sartorius technical solutions
- Resolve application challenges through root-cause analysis, implementation support and coordination with internal technical experts to improve customer retention
- Document application findings, technical limitations and customer feedback through structured reporting and knowledge-sharing processes to improve responsiveness to emerging customer requirements and application trends
- Deliver technical training and knowledge transfer to customers and channel partners through workshops, demonstrations and application support activities to accelerate independent use of Sartorius technologies
- Master's degree in Biotechnology, Biochemistry, Life Sciences, Engineering or related field
- Proven experience in bioprocessing, application support, technical consulting or customer-facing scientific roles within life sciences
- Strong expertise in bioprocess manufacturing processes, application development and solution design
- Proven experience conducting technical consultations, trials, demonstrations and implementation support activities
- Strong capability to collaborate with distributors, commercial teams and technical experts in matrix environments
- Ability to translate customer requirements into technically viable solution recommendations
- Strong presentation, communication and stakeholder management skills
- Fluent in English and Arabic as required for regional engagement
What We Offer
As a growing global life science company, stock listed on the MDAX and TecDAX, Sartorius offers a wide range of Benefits:
- Personal and Professional Development: Mentoring, leadership programs, Talent Talks, internal seminar offerings , coaching for managers
- Making An Impact Right From The Start: Comprehensive onboarding, including a virtual online platform even before joining, Welcome Workshops, "buddy" as point of contact
- Welcoming Culture: Mutual support, teamspirit and international collaboration; communities on numerous topics, such as coaching, agile working and business women network
- This position is filled within the Sartorius Regional Headquarters (LLC)
We promote diversity and inclusion and welcome applications from people of all nationalities, genders, sexual orientations, religions, age groups, disabilities, and cultural backgrounds.
About Sartorius
Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide.
We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment.
Join our global team and become part of the solution. We are looking forward to receiving your application.
www.sartorius.com/careers
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