Marketing Assistant - JHB
At a glance
Junior General Marketing role at Sanlam. Johannesburg.
Pay not stated General Marketing salary
growthroles summary, based on the employer's posting.
What you'll do
- Handle broker requests and enquiries, including general insurance and policy-specific questions
- Support intermediaries by phone and email, and quote, maintain or renew policies on instruction
- Apply technical underwriting to new business and follow underwriting criteria and regional requirements
- Resolve insurance queries within required timeframes, manage turnaround expectations and follow up on cancelled policies
- Help improve processes and cover for marketers during busy periods or staff absences
What you bring
- You hold Matric or Grade 12, plus a postgraduate qualification in commerce, engineering or insurance
- You have RE 5 and demonstrated sales experience in commercial insurance
- You bring broker relationship, business development, portfolio management and new-business underwriting experience
Who this fits
This junior role suits someone who can support brokers across sales, business development and technical underwriting. It is based at Wanderers Office Park and reports to the National Marketing Manager.
From the employer
Purpose of the Role
Santam Specialist Solutions has a career opportunity for a Marketing Assistant in the Construction and Engineering (SCE) business area which will be based in Wanderers Office Park.
The position will report to the National Marketing Manager.
WHAT WILL YOU DO?
The primary purpose of the insurance marketing assistant role is to focus on providing an end-to-end service and support to brokers. Main functions include Sales, Business Development and Technical Underwriting at new business stage.
WHAT WILL MAKE YOU SUCCESSFUL IN THE ROLE?
• This role is focused on but not limited to; servicing broker requests, including enquiries.
• Technical underwriting at new business stage.
• Providing telephonic/ email support to the intermediary on record, authorised representatives from the brokerage, and broker services;
• Dealing with general insurance and policy specific enquiries;
• Quoting on instruction / policy maintenance / renewal and engineering aspects of policies;
• Assisting to resolve all insurance queries within required timeframe and compliance requirements;
• Undertaking client follow-ups when policies are cancelled to ascertain the reasons and attempt to retain the policy onto books;
• Managing client expectations on expected turnaround times for submitted requests;
• Adhering to underwriting criteria and regional requirements;
• Assisting in implementing solutions for improvement; and
• Standing in for Marketers should they be absent or on leave during busy periods or absence of key resources, assisting where required.
QUALIFICATIONS AND EXPERIENCE
• Matric/ Grade 12
• Post Graduate B. Comm, Engineering or Insurance Qualification
• RE 5
• Proven sales experience in commercial insurance industry,
• Engineering underwriting experience will be an advantage.
• Broker relationship management, business development, portfolio management and technical underwriting at new business stage.
COMPETENCIES
• Excellent verbal and written communication skills
• Excellent interpersonal skills, collaborating with internal colleagues and external stakeholders/clients
• Ensure adherence to quality, compliance and accreditation standards
• Conduct efficient administration
• Optimising work processes
• Teamwork
ADDITIONAL COMPETENCIES AND SKILLS
• Customer Service
• New Sales
• Team Support
• Communicate effectively
• Situational Adaptability
• Action Oriented
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