Account Manager (German Speaker)
At a glance
Mid-level Account Management role at Rydoo. Lisbon · full-time.
Pay not stated
growthroles summary, based on the employer's posting.
What you'll do
- Manage existing customer accounts, including their commercial relationships and ongoing account plans
- Find upsell and cross-sell openings, demonstrate the product, and shape proposals around client needs
- Run renewals and pricing discussions with mid- and senior-level customer stakeholders
- Track account health, address risks early, and represent customer feedback to internal teams
- Work with Product, Customer Success, and Partners to improve the customer experience
What you bring
- At least three years in Account Management, Sales, or Customer Success, preferably in SaaS or technology
- A record of finding and closing expansion opportunities, backed by strong commercial judgment
- Hands-on Salesforce CRM use for pipelines, forecasts, and customer activity tracking
- Business-level German and English communication, both written and spoken
- Confidence handling commercial discussions and contract negotiations with different stakeholders
Who this fits
You’ll suit a commercially focused account manager who enjoys long-term customer relationships, negotiation, and cross-functional work. The role is based onsite in Lisbon, Portugal. German and English are required at business level, while additional languages are a plus.
From the employer
We are Rydoo! A global fintech scale-up on a mission to make spend management the easiest part of your day.
For too long, managing expenses has been a tedious, time-consuming task. Rydoo is changing that. Our intuitive, user-focused app, powered by smart OCR technology, helps businesses save time and money with just a few clicks and photos.
We’re not just building software; we’re rethinking how spend management should work. With a product-first mindset, a passion for great UX, and a commitment to innovation, we’re empowering thousands of companies, and their people, to work smarter every day.
Rydoo in a snapshot
- Ambitious international team (200+ and growing)
- 33 nationalities speaking over 15 languages
- 9 offices across 3 continents
- Easy-to-use spend management app available on iPhone and Android
- Supporting over 10,000+ clients and 1 million+ users worldwide
- 4.6 employer score on Glassdoor
The Role
At Rydoo, we're on a mission to redefine how businesses manage expenses. As an Account Manager, you’ll own a portfolio of strategic accounts, driving long-term success and recurring revenue growth. You’ll act as a trusted advisor—building strong relationships, identifying upsell and cross-sell opportunities, and leading high-impact negotiations. By aligning customer needs with Rydoo’s solutions, you’ll focus on maximizing net revenue retention and overall satisfaction. Collaborating closely with Product, Customer Success, and Partnerships, you’ll ensure we consistently deliver value and innovation to our clients.
This role is ideal for someone with a strong commercial background who enjoys building long-term partnerships, influencing stakeholders, and driving results through cross-functional collaboration.
Responsibilities
- Own a portfolio of existing customers and manage all commercial aspects of the relationship
- Identify growth opportunities (upsell/cross-sell), run product demos, and tailor proposals to client needs
- Lead contract renewal processes and pricing negotiations with key stakeholders
- Build strong account plans and maintain ongoing business relationships
- Monitor customer health and proactively address any risks or concerns
- Act as the customer voice within Rydoo, sharing insights with internal teams to improve product and service delivery
- Collaborate with Product, Customer Success, and Partner teams to create a seamless customer experience
Requirements
- 3+ years of experience in Account Management, Sales, or Customer Success, ideally in a SaaS or tech-driven environment
- Strong commercial mindset with a track record of identifying and closing growth opportunities
- Proficient in Salesforce CRM – diligent in managing pipelines, forecasts, and tracking customer activity
- Excellent business level communication skills in German and English (written and spoken). Additional langugaes are a real plus
- Comfortable managing commercial conversations and contract negotiations with various stakeholders, including mid- and senior-level decision-makers
- Strong organizational and problem-solving skills, with a proactive and customer-centric approach
Benefits
Next to our amazing team, informal & international company culture and our mission to become the #1 spend management tool in the world, we offer some nice benefits that make working at Rydoo even more fun:
- A competitive package, including salary and benefits
- Meal vouchers of €9 per day
- Rydoo Hybrid work policy: decide for yourself where you are most efficient
- Rydoo On Tour: our international mobility program that gives employees the possibility to temporarily relocate to one of the countries we have a Rydoo office.
- Professional freedom and a flexible work environment
- Upskilling through training and coaching programs
- Regular company and team events
- Wonderful international team with more than 33 different nationalities
- Free Portuguese language classes
- Spectacular onboarding program for all new Rydooer’s
- Free drinks, fruits & snacks to provide you with all the energy to do your job + the occasional after work drink, and great parties (believe us 😉 )
- Permanent contract
Check us out
LinkedIn: https://www.linkedin.com/company/rydoo
Glassdoor: http://bit.ly/2UujjWJ
YouTube: https://www.youtube.com/channel/UCTZYj7vm_ZcsGFL18...
Life at Rydoo Blog: https://www.rydoo.com/resources/blog/life-at-rydoo...
Join Rydoo and leave your mark on the future of Expense Management – Ready to join?
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