Key Account Manager (Drayage)
At a glance
Manager-level Account Management role at Rxo. Northbrook · full-time · $45,000–$50,000 base.
growthroles summary, based on the employer's posting.
What you'll do
- Keep key intermodal and drayage clients informed, resolve concerns, and build relationships that grow their accounts
- Coordinate with operations, procurement, and carriers on rates, capacity, and specialized equipment needs
- Track each shipment from port through final delivery, managing milestones and resolving execution issues
- Update tracking systems, check billing and accessorial charges, and maintain accurate performance records
What you bring
- A bachelor’s degree, or comparable work or military experience
- At least one year of professional experience
Who this fits
This manager-level account role suits someone who can manage client relationships and shipment execution across intermodal and drayage operations. The position is based in Northbrook, Illinois.
From the employer
Accelerate your career at RXO
RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.
As a Key Account Manager (Drayage) at RXO, you’ll serve as the primary point of contact and relationship manager for our most important intermodal and drayage clients, ensuring seamless execution across complex supply chains.
What your day-to-day will look like:
- Serve as an advocate and liaison for RXO’s top intermodal and drayage clients, ensuring consistent communication, visibility, and overall customer satisfaction
- Expand existing customer accounts through strategic relationship development and mode-specific solutions
- Collaborate with operations, procurement, and carrier partners to secure competitive terms, including rate negotiations, capacity alignment, and specialized equipment needs (containers, chassis, rail, etc.)
- Maintain a strong understanding of intermodal and drayage networks, including port operations, rail providers, and inland distribution, to proactively meet client needs
- Manage shipments cradle-to-grave, ensuring execution, milestone tracking, and issue resolution across port, rail, and final-mile delivery
- Ensure the integrity of each shipment and the RXO brand by following standard processes and best practices
- Update internal systems and tracking tools throughout the day to maintain accurate reporting, visibility, and performance metrics
- Monitor billing accuracy, accessorials, and cost controls to ensure efficient and mutually beneficial operations
At a minimum, you’ll need:
- Bachelor’s degree or equivalent related work or military experience
- 1+ year of professional experience
It’d be great if you also have:
- 5+ years of experience in a transportation or logistics environment, preferably with intermodal and drayage exposure
- Strong understanding of port operations, rail networks, and containerized freight movement
- Excellent verbal and written communication skills
Does this sound like you? Check out what else RXO has to offer.
Why Join Us:
Our Benefits
Competitive pay
Paid time off includes: up to 8 holidays, up to 2 floating Diversity Days, Hourly: Earn up to 13 days PTO/ Salary: Earn up to 15 days PTO, up to 40 hours bereavement leave, up to 16 hours volunteer time, jury duty, at least 2 weeks family bonding leave, up to 40 hours prenatal care leave
401(k) retirement plan with up to 5% company match
Insurance: health, prescription, dental, vision, basic and supplemental life, short and long-term disability, accidental death and personal loss, business travel, legal services, ID theft, accident, critical illness, hospital indemnity
Employee Assistance Program (EAP)
Tuition reimbursement, adoption assistance
Tax-Advantaged Accounts: Health Savings Account, Health Care Flexible Spending Account, Dependent Care Flexible Spending Account, Commuter Spending Account
Health Reimbursement Arrangement
Our Culture
Our values are the key to our unique culture and our ability to deliver for everyone we serve.
We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships.
The Next Step
Ready to join our team? We'd love to hear from you. Fill out an application now and join our talent community to learn about future opportunities. We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties, and skills for this job classification. Review RXO's candidate privacy statement here and RXO's Privacy Notice to California Job Applicants here.
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