Key Account Manager
At a glance
Manager-level Account Management role at Rxo. Ann Arbor · full-time.
Pay not stated
growthroles summary, based on the employer's posting.
What you'll do
- Act as the everyday contact for priority clients, resolving needs and protecting overall satisfaction
- Grow existing accounts by deepening relationships and building repeatable sales from a core customer portfolio
- Negotiate sale terms, rates, carrier coverage, and specialized equipment with internal teammates
- Follow required procedures while safeguarding shipment quality and the RXO brand
- Keep sales, volume, and billing records accurate through regular system updates and monitoring
What you bring
- A bachelor’s degree, equivalent relevant work, or related military experience
- At least one year of professional experience
- Strong spoken and written communication skills
- Five years of transportation sales experience would strengthen your candidacy
Who this fits
You’ll suit a client-facing account manager role focused on relationship growth, transportation sales, negotiations, and operational accuracy. The position is based in Ann Arbor, United States of America. A pre-employment drug test may follow a conditional offer.
From the employer
Accelerate your career at RXO
RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.
As a Key Account Manager at RXO, you’ll serve as the daily point of contact and relationship manager for our most important clients.
What your day-to-day will look like
- Serve as an advocate and liaison for RXO’s top clients to ensure overall customer satisfaction
- Expand current customer accounts through ongoing relationship development
- Collaborate with team members to secure the terms of sale, including negotiating rates, identifying carriers, procuring specialized equipment, etc.
- Maintain a strong understanding of the industry and client needs; cultivate a core book of business for consistent and repeatable sales
- Ensure the integrity of the shipment and the RXO brand by following standard processes and procedures
- Update internal tracking and reporting systems throughout the day to maintain accuracy in sales and volume metrics
- Monitor and ensure accurate billing; strive to ensure mutually beneficial business operations
At a minimum, you’ll need:
- Bachelor’s degree or equivalent related work or military experience
- 1 year of professional experience
It’d be great if you also have:
- 5 years of experience in a transportation sales environment
- Excellent verbal and written communication skills
Does this sound like you? Check out what else RXO has to offer.
Why Join Us:
Our Benefits
Comprehensive medical, dental, and vision plans
401(k) retirement plan with up to 5% company match
Pre-tax accounts to help streamline eligible expenses
Company-paid disability and life insurance
Employee Assistance Program (EAP)
Career and Leadership Development Programs
Paid time off, company holidays, and volunteer days
Our Culture
Our values are the key to our unique culture and our ability to deliver for everyone we serve.
We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships.
The Next Step
Ready to join our team? We'd love to hear from you. Fill out an application now and join our talent community to learn about future opportunities. We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties, and skills for this job classification. Review RXO's candidate privacy statement here and RXO's Privacy Notice to California Job Applicants here.
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