Senior Account Manager (AU)
RunRemote Open · verified Sep 24, 2026 At a glance
Senior Account Management role at RunRemote. Makati.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Guide clients from onboarding onward, keeping service strong throughout the placement lifecycle
- Serve as the main contact for clients, candidates, and internal partners while resolving issues early
- Maintain client relationships through regular check-ins, proactive updates, and satisfaction monitoring
- Handle replacements, account support, and recruitment-team delivery against shortlist timelines
- Improve customer-success workflows using feedback, documentation, automation, and AI tools
What you bring
- At least five years across customer success, account management, client services, and recruitment
- A record of sustaining long-term client relationships and handling several accounts at once
- Strong written and spoken English, with careful organisation and confident problem-solving
- Comfort working independently, prioritising competing tasks, and managing sensitive client discussions
Who this fits
This role suits a relationship-focused senior account manager who can support clients, candidates, and recruitment teams after a hire. Experience in recruitment, staffing, outsourcing, global employment, or international client support is especially relevant. You must work remotely from the Philippines during reporting hours of 7:00 AM to 4:00 PM Philippine Time.
From the employer
Senior Account Manager, are you there?
Hey there! We're looking for a Senior Account Manager to join RunRemote, a global staffing agency focused on pairing the top talent from the Philippines, South Africa, and LATAM with the world's best companies. If you love building relationships, creating exceptional client experiences, and ensuring every placement is a long-term success, keep reading!
🌎 100% Remote
💵 Salary in AU$2,000 Base pay + Uncapped Commissions
📍Philippines - Reporting Hours: 7:00 AM – 4:00 PM (Philippine Time)
🕒 Full Time
About RunRemote
Our mission is to connect the world's best companies with exceptional remote talent. We partner with startups and scale-ups across the US, Australia, the UK, Canada, and Europe, helping them build world-class remote teams.
At RunRemote, recruitment doesn't stop when a candidate signs an offer. We believe long-term partnerships are built through exceptional customer experience, proactive communication, and genuine care for both our clients and candidates.
As our Senior Account Manager, you'll become the trusted partner for our clients after they've made a hire, ensuring a seamless onboarding experience, maintaining strong relationships, solving challenges before they become problems, and helping our clients continue to grow with RunRemote.
This is a highly relationship-focused role that combines customer success, account management, operations, and problem-solving. You'll work closely with founders, hiring managers, and remote professionals to ensure every placement becomes a long-term success.
In your day-to-day, you will:
Own the end-to-end client experience, ensuring every client receives outstanding service from onboarding onwards.
Act as the primary point of contact for clients, candidates, and internal stakeholders.
Build strong long-term relationships with clients through regular check-ins and proactive communication.
Monitor contractor engagement and overall client satisfaction throughout the client lifecycle.
Identify potential issues early and work collaboratively with clients and candidates to resolve challenges before they escalate.
Manage replacements and ongoing account support.
Collaborate closely with Recruitment and Leadership to deliver a seamless client experience.
Manage the recruitment team and ensure the delivery of quality shortlist within timelines.
Develop and continuously improve customer success processes, documentation, and best practices.
Leverage AI tools and automation to improve workflows, customer communication, and operational efficiency.
Support the continuous improvement of RunRemote's customer journey by identifying trends, gathering client feedback, and recommending process enhancements.
Skills you have:
5+ years of experience in Customer Success, Account Management, Client Services, and Recruitment.
Proven experience managing long-term client relationships.
Excellent communication skills with the ability to build trust quickly.
Strong problem-solving skills and the confidence to manage sensitive conversations professionally.
Experience managing multiple client accounts simultaneously.
Highly organised with exceptional attention to detail.
Comfortable working independently with minimal supervision.
Ability to prioritise tasks while maintaining a high level of responsiveness.
Ability to handle difficult conversations with clients and push back when needed.
Strong written and verbal English communication skills.
Experience with the following tools is highly regarded:
HubSpot
TeamTailor
Google Workspace
Slack
Notion
Asana, ClickUp, or similar project management platforms
AI tools such as ChatGPT, Claude, etc.
Skills that will make you stand out:
Experience working in a recruitment, staffing, outsourcing, or global employment agency.
Experience supporting startups, founders, or high-growth businesses.
Experience managing international clients across Australia, the UK, Europe, or North America.
Experience improving customer journeys or implementing customer success processes.
Knowledge of remote workforce management or global employment.
Experience leveraging AI and automation to improve customer success operations.
Strong commercial awareness with the ability to identify opportunities for account growth.
You'll be entitled to:
Great opportunities for career growth
Opportunity to work in an amazing environment
Not this one either?
Claude or ChatGPT reads the other 90,537 for you.
Get better matches →
