Senior Manager, Account Manager | Mid-Market
At a glance
Senior Account Management role at Ramp. New York · full-time · $290,000–$350,000 base.
growthroles summary, based on the employer's posting.
What you'll do
- Lead and develop a team of account managers, setting expectations for execution, morale and team culture
- Join your team in key customer relationships, especially when trust needs to be earned or restored
- Own team results across spend and product activation, retention, expansion, quota attainment and pipeline generation
- Forecast results for senior leaders, coach through call reviews and role-plays, and build repeatable team processes
- Work with Sales, CX, CSM, Risk and Product to clear obstacles and improve customer outcomes
What you bring
- At least three years carrying an individual quota in sales or account management, with goal-beating results and new-business or expansion experience
- At least three years leading sales or account management teams, with a record of surpassing targets and new-business or expansion experience
- You can explain customer value, negotiate complex deals and use Salesforce, Looker or Excel to guide decisions
Who this fits
This is a senior people-lead role managing five to eight account managers, with direct involvement in important customer relationships and team performance. The role is based in New York and is hybrid.
From the employer
About Ramp
Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $275B in annualized spend flows in and out of 85,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books.
The problems are high-stakes, data-dense, and unforgiving.
We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome.
The median Ramp customer saves 7.5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same.
If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it.
About the Role
The next chapter of Ramp's growth runs straight through the customers we already have: 80,000+ finance teams who adopted us for one thing and haven't yet seen what the rest of the platform can do for them. Account Management owns that opportunity - and this role owns the team building the motion to capture it.
You'll lead a group of 5-8 Account Managers, each carrying a book of ~300 Mid-Market customers with real latitude over how they grow it. This is a build role, not a maintain role: the playbooks, coaching systems, and performance bar you set are the ones this team runs on next year. Your ceiling is set by how well you turn individual AM judgment into a repeatable, scalable motion that grows the segment.
What You’ll Do
Build and run a high-performing team of 5-8 Account Managers - setting the bar for culture, morale, and daily execution.
Get embedded in the relationships that matter. Engage directly with key customers and top accounts alongside your team, especially where trust is being built or repaired.
Own the number. Manage quota performance and pipeline generation across your team to hit spend activation, product activation, retention, and expansion goals.
Forecast and report team performance to senior leadership with clear-eyed visibility into what's working and what isn't.
Hire and develop the next generation of AMs - training on product, buyer personas, competition, and tooling through role-plays, game film, and real deal work.
Coach relentlessly. Run daily 1:1s, dissect call feedback, lead enablement sessions, and build career paths for every rep on your team.
Turn what works into a system. Continuously refine team processes and tooling to improve output and efficiency as the segment scales.
Represent Account Management cross-functionally, partnering with Sales, CX, CSM, Risk, and Product to remove blockers and drive outcomes.
What You’ll Need
Minimum 3 years of quota-carrying sales or account management experience as an individual contributor, with a proven, consistent track record of exceeding goals (new business or cross-sell/upsell experience mandatory)
Minimum 3 years building and leading account management or sales teams, with a track record of exceeding goal (new business or cross-sell/upsell experience mandatory)
Prior success in fast-paced, results-oriented GTM environments, ideally at SaaS or AI companies
A genuine passion for hiring, with a thoughtful approach to team planning and development
Ability to articulate contractual, technical, and financial value to customers, including executive leaders
Strong track record negotiating, structuring, and executing complex agreements
Proficiency with data analytics tools (Salesforce, Looker, Excel) and a bias toward using data to drive decisions
Strong collaboration and influencing skills, backed by excellent communication and presentation ability
High agency and adaptability - no two days are the same, and the only constant is change
A desire and willingness to jump headfirst into complex, challenging problems for the good of the business.
Nice-to-Haves
Experience at a high-growth startup
Bachelor’s degree from an accredited university
Benefits available to all full-time Ramp employees (Global)
Flexible PTO
Centralized home-office equipment ordering
Health and wellness stipend
Budget for intra-office travel
Weekly coffee stipend
United States
100% medical, dental & vision insurance coverage for you, with partial coverage for dependents
One Medical annual membership
401(k), including employer match on contributions made while employed by Ramp
Fertility HRA (up to $10,000 per year)
Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay
Pet insurance
In-office perks: lunch, snacks, drinks, and more
Relocation expense coverage to NYC or SF (if needed)
Canada
Group medical, dental, and vision coverage through Sun Life
Life, AD&D, and disability coverage
Fertility drug coverage (up to $4,000 lifetime)
Group Retirement Plan with employer match (RRSP + DPSP)
Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay
Employee Assistance Program and virtual care through Lumino Health
United Kingdom
Private medical insurance through Freedom Elite
Virtual GP and at-home care via eMed x Livi
Workplace pension through Penfold, with salary sacrifice option
Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay
Referral Instructions
If you are being referred for the role, please contact that person to apply on your behalf.
Other notices
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Beware of recruiting scams: Ramp will only contact you through official @Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.
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