Global Key Account Excellence Manager (m/f/d)
At a glance
Manager-level Account Management role at Rohlig. Frankfurt - Cargo City Süd · full-time · no salary stated · we estimate €75,000–€110,500 across Germany.
Rohlig has not published a salary for this role. The figure below is our estimate, not theirs.
growthroles summary, based on the employer's posting.
What you'll do
- Run day-to-day account operations for assigned global customers, focusing on automotive and industrial accounts
- Coordinate customer rates, tenders, offers and trade lanes across the international network
- Prepare account KPIs, quarterly reviews, customer updates and performance analysis
- Keep account data, records, processes and customer-specific IT or reporting solutions on track
- Connect customers, country teams, product groups and operations, while supporting training and account activities
What you bring
- You have several years in freight forwarding, logistics or operational key account work
- You understand sea and air freight, including LCL/FCL, trucking, pricing and surcharges
- You bring global customer coordination experience and strong analytical, reporting and systems skills
- You communicate fluently in English and work confidently with Microsoft Office and digital systems
Who this fits
This role suits someone who can coordinate international accounts across customers and internal teams, with a practical grounding in freight operations. Occasional travel is part of the role. Additional languages and automotive or industrial customer experience are advantages.
From the employer
Shaping the Future of Logistics- Your Career Starts at Röhlig
Whether it’s sea freight, air freight, or contract logistics, at Röhlig Logistics you’ll help create tailor-made solutions that move the world forward. As a global, family-owned company founded in Bremen, Germany in 1852, we’ve built our reputation on reliability and trusted partnerships.
Join our international team of more than 2,700 colleagues across 35+ countries and collaborate on exciting projects for customers around the world. You’ll work in a supportive, trust-based, and collaborative environment that values open communication and empowers you to share your ideas and grow professionally. At Röhlig, we’re committed to helping you build a long-term career while maintaining a healthy work-life balance — because we believe success is best achieved together.
As a Global Key Account Excellence Manager (m/f/d), you support the development and operational management of global key accounts, with a focus on automotive and industrial customers. You act as a central interface between customers, Röhlig country organizations, operational teams, products, and management, ensuring efficient processes, strong customer satisfaction, and sustainable account performance.
What you will do:
- Coordinate the day-to-day operational management of assigned global key accounts
- Build and maintain strong customer relationships and support new business opportunities
- Coordinate rates, tenders, offers, and trade lanes across the global network
- Prepare and manage KPIs, QBRs, customer reporting, and performance analyses
- Ensure accurate data, effective processes, and proper documentation across systems
- Coordinate customer-specific IT, reporting, and operational solutions
- Drive cross-functional collaboration between customers, countries, products, and internal teams
- Support customer trainings, webinars, and other account-related activities
- Provide backup support to the respective Global Key Account Manager
What you bring:
- Several years of experience in freight forwarding, logistics, or operational key account management
- Strong knowledge of sea and air freight operations, including LCL/FCL, trucking, rates, and surcharges
- Experience in global customer coordination and working across international, cross-functional teams
- Strong analytical, reporting, and system/process management skills
- Excellent communication skills, with a proactive, resilient, and solution-oriented mindset
- Fluent in English; additional languages are an advantage
- Proficient in Microsoft Office and comfortable working with digital tools and systems
- Experience with automotive or industrial customers is a plus
- Willingness to travel occasionally
What we offer you:
- A family-owned company in a multicultural working environment, with strong family values, flat hierarchies, and short decision-making processes
- Professional development opportunities combined with sustainable career planning, including talent development programs and potential international assignments
- An attractive compensation package, including holiday allowance, childcare allowance, company pension scheme with employer contribution, and occupational disability insurance
- Subsidized fitness opportunities through our partner network
- 30 days of annual leave, plus an additional day off on your birthday
- Work-life and family support in cooperation with an external service provider
- Company bike leasing options
Apply now and shape the future of logistics with us!
For further information about the position or the application process, please reach out to Alisa Arfmann (HR Specialist) alisa.arfmann@rohlig.com.
More information on www.rohlig.com.
About the recruitment process:
Please note that only applications submitted through our application portal will be considered. Applications and resumes sent via email will not be reviewed. We kindly ask you to use the provided link in the job advertisement.
We work continuously for more diversity and inclusion throughout the organization. We encourage all qualified candidates to apply.
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