Account Manager
At a glance
Manager-level Account Management role at ROCKWOOL Group. Klang · full-time.
Pay not stated
growthroles summary, based on the employer's posting.
What you'll do
- Build and deepen relationships with Malaysian key clients around their needs and business goals
- Serve as the day-to-day contact for assigned accounts and address issues quickly
- Find growth through upselling, cross-selling, and new business opportunities
- Create account strategies, negotiate commercial terms, and work toward sales targets
- Coordinate marketing, operations, and finance to deliver services and track account performance
What you bring
- A bachelor’s degree in business, marketing, or a related discipline
- Three to five years in sales or account management
- Strong negotiation, communication, relationship-building, and stakeholder-influencing ability
- Comfort using CRM systems and Microsoft Office, with an analytical approach to solving problems
- Fluent English and willingness to travel within Malaysia
Who this fits
You’ll suit a relationship-led commercial role focused on Malaysian key accounts, revenue growth, and long-term partnerships. The job involves negotiation, forecasting, issue resolution, and coordination across internal teams. Travel within Malaysia is part of the role, and Bahasa Malaysia or Mandarin would add value.
From the employer
Job Summary
The Key Account Manager is responsible for managing and growing relationships with the company’s important clients. This role focuses on driving revenue growth, ensuring customer satisfaction, and developing long-term strategic partnerships with key accounts in the Malaysian market.
Key Responsibilities
• Develop and maintain strong relationships with key clients to understand their business needs and objectives
• Act as the main point of contact for assigned accounts
• Identify opportunities to grow revenue through upselling, cross-selling, and new business development
• Create and execute strategic account plans to achieve sales targets
• Negotiate contracts, pricing, and commercial terms with clients
• Collaborate with internal teams (marketing, operations, finance) to ensure seamless service delivery
• Monitor market trends, competitor activities, and customer feedback
• Prepare regular reports on account performance, sales forecasts, and pipeline
• Resolve client issues promptly to maintain high levels of customer satisfaction
• Ensure compliance with company policies and local regulations in Malaysia
Requirements
• Bachelor’s degree in Business, Marketing, or a related field
• 3–5 years of experience in sales, account management
• Strong negotiation, communication, and interpersonal skills
• Ability to build long-term relationships and influence stakeholders
• Analytical mindset with strong problem-solving skills
• Proficiency in CRM systems and Microsoft Office tools
• Fluent in English, proficiency in Bahasa Malaysia, Mandarin is an advantage
• Willingness to travel within Malaysia
Key Competencies
• Relationship Management
• Strategic Thinking
• Sales & Negotiation Skills
• Customer Focus
• Results-Driven
• Communication & Presentation Skills
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