Customer Success Manager, Mid Market

Customer Success Manager, Mid Market

Say hello to opportunities.

If you’re looking to be part of what’s next in communication, you’re in the right place.

At RingCentral, we believe the best customer experiences happen when humans and AI work together. Our agentic voice AI portfolio—AIR, AVA, and ACE—brings together automation, assistance, and insights across the entire conversation lifecycle. The result? More seamless, intelligent experiences for businesses everywhere.

With $2.5B+ in ARR and $250M invested in R&D annually, we’re building the future of AI-powered business communications.

This is where you and your skills come in. We’re currently looking for: We’re currently looking for a Customer Success Manager:

The Customer Success Manager focused on Mid Market serving as the direct support function to some of RingCentral’s most valued and high-profile customers. As a critical piece of our land and expand efforts you will be a point person for our larger customers and will interface and orchestrate internal efforts with acquisition, implementation, technical support, etc. You will be positioned as a subject matter expert and all-around resource for servicing client’s needs.

To succeed in this role you must have experience in:

• Encourage customers to utilize new features that will help them drive their business forward
• Provide insight and relay customer feedback with internal teams, including Sales, Marketing, Product, Technical Support, Operations, Finance and Engineering.
• Evaluate churn and downsell risk for each customer using scoring tools and proactively address dissatisfaction or feature gaps to drive retention throughout the customer life cycle.
• Recommend programs that ensure that customers are successfully adopting our platform that align to their business needs
• Conduct quarterly customer success reviews to ensure customers get the most value out of their RingCentral investments
• Align customers with the enablement resources to drive adoption
• Be a self starter
• Track renewals and identify opportunities for upsells and cross-sells within your assigned customer base.
• Analyze customer usage data and key CS indicators to identify trends, potential risks (like churn), and opportunities for engagement and growth.
• Proficiency with customer success platforms, AI, automation tools, and other digital technologies
• Comfort working in a fast-paced environment and managing multiple customer engagements simultaneously.
• Own, drive and manage the renewals process in collaboration with the account team
• Accurately maintain/update a rolling 120 day forecast of your accounts and communicate any renewal risk to internal resources in order to develop resolution strategies

Desired Qualifications:

• 1-4 yrs. direct and verifiable enterprise-level customer success, consulting or account management experience for a SaaS or Start Up company.
• Bachelor’s Degree or equivalent experience in Customer Success,Consulting or Account Management.
• Proven experience working with stakeholders and efficiently communicating internal and external voices.
• Strong skills in verbal and written communications, bias to action, and task management
• Knowledge of Salesforce

What we offer:

• Comprehensive HMO package (medical and dental)
• Personal Time Off Leaves
• Quarterly Performance Bonus
• Employee Assistance and Wellness Programs

RingCentral’s work culture is the backbone of our success. And don’t just take our word for it: we are recognized as a Best Place to Work by BuiltIn, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success.

About RingCentral/Acquire Intelligence

RingCentral is a global leader in agentic voice AI–powered business communications, delivering an integrated platform for business phone, SMS, contact center, workforce engagement management, video collaboration, and messaging. As the communications layer connecting businesses and customers, RingCentral is the front door of business communication and is in the advantageous position to apply AI at every phase of the conversation journey — before, during, and after each interaction. Our agentic AI portfolio includes autonomous voice-first AI agents that automate calls, assist in the moment, and analyze every interaction – enabling businesses to work smarter, respond faster, and connect more meaningfully with their customers. Visit ringcentral.com to learn more.

RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to providing reasonable accommodations for individuals with disabilities during our application and interview process. If you require such accommodations, please click on the following link to learn more about how we can assist you.

Acquire Intelligence transforms the way companies grow and operate by combining intelligent global outsourcing with AI consulting and implementation to accelerate growth and transform business at scale.

We eliminate inefficiencies, automate with intent, and reallocate work to where it performs best. With 9,000 employees across Australia, the Philippines, the Dominican Republic, and the United States, we provide secure and scalable solutions in customer experience, back office, and digital operations.

Founded in 2006, Acquire offers flexible delivery models ranging from building Remote Teams to comprehensive outsourcing in both onshore and offshore locations. Our AI division accelerates

transformation with automation strategies that deliver guaranteed ROI. All solutions are backed by deep expertise and enterprise grade compliance.

At Acquire Intelligence, we are Safe, Flexible, and Innovative. We deliver transformation with intent, impact, and entrepreneurial energy.

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