Account Manager

Rho rho.co Open · verified Sep 14, 2026

On-site New York Full-time Manager Account Management

Mid-level Account Management role at Rho. New York · full-time · $125,000–$145,000 base.

On-target earningsStated by Rho

$125,000 – $145,000

On-target earnings for this role, in USD per year, as published in the posting. Base plus commission; the split is in the posting.

Role brief

Growth Roles summary, based on the employer's posting.

What you'll do

Manage, retain, and expand client relationships across middle-market, VC-backed startup, and commercial accounts
Coordinate with Account Executives to transition new customers smoothly into onboarding
Learn key accounts’ goals and challenges, then increase use of Rho’s products and services
Help senior customer leaders create adoption plans that unlock more value from Rho
Report revenue, retention, and satisfaction trends while pursuing consultative upsell opportunities

What you bring

Bring at least two years of client-facing Customer Success experience
Have led implementations involving fifty or more users
Show you can manage a broad client portfolio efficiently at scale
Communicate clearly in writing and conversation, with a BA degree or higher
Bring B2B SaaS experience, ideally in a high-growth company; accounting, finance, cards, or payments experience is preferred

Who this fits

You’ll thrive if you are self-directed, action-oriented, comfortable with ambiguity, and able to draw useful conclusions from analytics. The role suits someone collaborative who is enthusiastic about technology and fintech and can work effectively with senior customer stakeholders. It is an onsite position based in the New York City or San Francisco office.

From the employer

About Us

Rho is the modern banking platform built for the AI era. Startups and growth-stage companies can open accounts in minutes, issue cards, manage expenses, pay bills, and close the books – all in one connected platform backed by real human support.

About the Role

We're looking for an expert Account Manager to manage a portfolio of our largest B2B relationships. You will work with your peers on the Customer Success team and your Manager to develop and execute repeatable tactics for onboarding and managing ongoing relationships with the businesses in your portfolio. Your north star is to drive Rho product adoption for your clients at scale, allowing you to grow your customers' revenue and maintain high retention. In this role, you will work highly collaboratively with your teammates on the Success team and cross-functionally with the Product and Customer Service teams.

Responsibilities

Manage, retain, and expand existing client relationships in our middle-market, VC-backed start ups, and commercial segments.
Strategically collaborate with the Account Executive Team (Sales) to efficiently and effectively hand off and onboard new clients.
Build and nurture relationships with key accounts to understand and address their business needs, priorities, goals, and challenges to maximize client adoption of Rho’s entire product suite and services.
Guide senior customer stakeholders through the changes needed to unlock Rho's full value, providing guidance to help them design the optimal enablement and adoption strategy to maximize their business value.
Track and report key account metrics, such as revenue growth, retention, and customer satisfaction.
Identify upsell opportunities and deliver consultative value.

Key attributes

Self-motivated with impeccable interpersonal and communication skills.
Bias for action, enthusiasm about technology and fintech, comfort with ambiguity, and high speed.
A high degree of comfort with drawing insights from analytics reports.
A valued team member who upholds Rho’s mission and professional values.

Qualifications

2+ years of professional experience in a client-facing Customer Success role
Has experience managing large-scale implementations with 50+ users
Strong written and verbal communication skills
A track record of managing a large portfolio of clients efficiently and at scale
Prior experience working in B2B SaaS, high-growth preferable
BA degree or higher
Prior background in accounting, finance, cards, or payment is preferred

Our people are our most valuable asset. This role is based out of our San Francisco or NYC office, with an OTE of $125,000 to $145,000. Base salary may vary depending on relevant experience, skills, geographic location, and business needs. In addition to base pay, Rho offers equity, healthcare benefits and paid time off.

Diversity is a core value at Rho. We’re passionate about building and sustaining an inclusive and equitable environment for all those involved with our mission, including employees, contractors, candidates, customers and vendors. We believe every member of the Rho community enriches our ability to provide a broad range of ways to understand and engage with the market, identify problems, and drive solutions that align with our mission. We welcome all qualified applications and support each of our Rho’ers with ongoing professional growth opportunities.