Customer Success Manager
At a glance
Mid-level Customer Success role at Resideo. Amsterdam · full-time.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Run daily account management for assigned customers and keep operations moving smoothly
- Shape ADI product approaches with customers for people using them in new and ongoing projects
- Coordinate customer and internal ADI communication as the account’s main contact
- Spot delivery risks, manage escalations, and push issues through to resolution
- Coordinate delivery, demand forecasting, returns, warranty decisions, and recurring defect follow-up
What you bring
- You can manage projects and facilitate alignment across customer and internal teams
- You bring technical understanding and a willingness to build more of it
- You understand commercial considerations, including add-ons that create revenue
- You can handle several workstreams while applying sound judgment and improving processes
Who this fits
This role suits someone who can combine customer ownership with project coordination, operational follow-through, and commercial awareness. You’ll work in a hybrid setup in Amsterdam and manage relationships across customers, ADI teams, inventory, and assembly partners. The position includes commission and a company car.
From the employer
The Embedded Customer Success Manager is the dedicated point of contact for assigned key customer accounts, owning day-to-day account management and ensuring effective operational delivery. The role works closely with the customer and internal ADI teams to align stakeholders, deliver successful project outcomes resolve issues quickly,
JOB DUTIES:
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Own day-to-day account management to ensure smooth operations.
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Partner with the customer to define ADI product solutions for end users across new and existing projects.
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Act as the single point of contact, coordinating communication between the customer and ADI internal teams.
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Anticipate risks, prevent issues where possible, and drive timely resolution when issues arise.
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Support ongoing project execution and ensure continuity across workstreams.
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Manage escalations, ensuring clear ownership, communication, and follow-through.
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Align stakeholders (customer and ADI) on project proposals.Identify project add-ons to drive incremental value and revenue.
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Coordinate with ADI teams to ensure on-time delivery; communicate proactively on delays and mitigations.
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Co-own supply forecasting with the Inventory team, incorporating customer demand signals.
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Facilitate RMA and return intake.Assess warranty claims and make decisions in line with ADI policies.
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Partner with assembly partners (MVB) to address known issues and recurring defects.
YOU MUST HAVE:
- Project Management and Facilitation
- Technical Knowledge (and willingness to learn)
- Commercial Acumen
WE VALUE:
- Resilience and Professional Judgment
- Process Analysis and Continuous Improvement
- Ability to Manage Multiple Workstreams
WHAT'S IN IT FOR YOU:
- Competitive salary package with commission
- Opportunity to work for a global business
- Excellent career progression opportunities
- Company car
- 25 vacations days, 6 ADV days
- Pension plan
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Fisc free benefits
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