Customer Success Manager
Cato Networks Open At a glance
Manager-level Customer Success role at Cato Networks. Amsterdam · no salary stated · we estimate €49,610–€70,513 across the Netherlands.
Cato Networks has not published a salary for this role. The figure below is our estimate, not theirs.
growthroles summary, based on the employer's posting.
What you'll do
- Keep assigned accounts healthy so customers stay, expand and get value from their technology investment
- Build working relationships with customer stakeholders and Cato teams across sales, customer success, R&D and support engineering
- Lead post-sale work, including customer reviews, adoption assessments, renewals and upsells
- Guide top Benelux customers from deployment through renewal, supporting adoption and account growth
What you bring
- At least five years in customer success or sales at a fast-growing SaaS or technology provider
- Hands-on experience with networking, security or AI software solutions
- Strong customer communication and presentation skills, with the ability to influence stakeholders and find workable solutions
Who this fits
This role suits a customer-facing professional who can understand customer needs, build trusted relationships and resolve issues. You should be prepared to travel up to a quarter of your time. Dutch skills are preferred.
From the employer
Cato Networks is the converged network and security cloud for the AI era.
As AI reshapes cybersecurity, enterprises face a dual challenge: unlocking AI’s potential while defending against AI-driven attacks. Cato addresses both through a unified, cloud-native platform, providing the visibility and context to prioritize risks and stop threats in real time across users, applications, data, and AI agents.
Join us as we scale: take on ambitious technological challenges and shape the next generation of enterprise security at a company trusted by thousands of organizations worldwide.
As a Cato Customer Success Manager for the Benelux region, you will be a trusted advisor to our top customers from deployment and throughout their journey to renewal. In this role you will inspire and support customer adoption and expansion and use your customer facing and technical acumen to lead our customers to success.
Curiosity - you have a desire to truly understand our customers' business needs.
Creativity - you can find a sustainable path to yes.
Empathy - you connect at a human level with our customers and you genuinely care
Responsibilities:
- Responsible for the health of the assigned accounts and ensure our customers continue to stay and grow with us and realize the full value of their investment in our technology
- Develop meaningful relationships with key stakeholders within the customer as well as Cato’s teams (Sales, Customer Success, R&D and Support Engineering)
- Own and orchestrate Cato's post sales motion, including conducting QBRs, product adoption maturity assessments, managing renewals and upsells
Required Skills and Experience:
- 5+ year of experience ideally in a Customer Success or sales role at a high growth SaaS software or technology vendor
- Experience working with Networking, Security or AI Software solutions
- Understanding of AI security fundamentals and emerging risks (e.g., GenAI usage, data leakage, shadow AI) – an advantage
- Excellent customer communication and presentation skills (ability to clearly articulate to different audiences and bring the message across in a concise, professional and compelling manner)
- Ability to effectively listen and truly understand the customer needs, even if they're not effectively articulated, and find sustainable solutions
- Ability to influence and persuade at all levels and gain a ‘Trusted Advisor’ status with key stakeholders
- Must be very well organised and able to work effectively in a nimble and fast-paced environment
- Effective problem solver, shows ownership and wants to see issues resolved
- Ability to travel up to 25% of the time
- Dutch language skills preferable
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