Customer Success Manager
Cato Networks Open · verified Sep 24, 2026 At a glance
Mid-level Customer Success role at Cato Networks. Amsterdam.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Keep assigned Benelux accounts healthy so customers renew, expand and gain value from their investment
- Build relationships with customer stakeholders and Cato teams across Sales, Customer Success, R&D and Support Engineering
- Lead post-sale work through QBRs, adoption maturity reviews, renewals and upsell opportunities
- Guide customers from deployment through renewal as their customer-facing technical advisor
What you bring
- At least five years in customer success or sales with a high-growth SaaS or technology vendor
- Background working with networking, security or AI software solutions
- Strong customer communication and presentation skills for varied audiences
- You can uncover customer needs, influence stakeholders and resolve issues with clear ownership
Who this fits
This role suits a customer-facing professional who can combine technical understanding with relationship building and persuasive communication. You’ll support customers across the Benelux region and may travel up to a quarter of your time. Dutch language skills are preferred.
From the employer
Welcome to the future of cloud networking and security!
Cato Networks is the first company to converge enterprise networking and security into one centralized and global service that is delivered by cloud. It is led by networking and security pioneer Shlomo Kramer (Check Point, Imperva) and early investor (Palo Alto Networks, Exabeam, Trusteer and more). Cato’s unique technology inspired a brand-new product category, later named “SASE” by Gartner and a market expected to reach $28.5 billion by 2028.
This is your opportunity to get on the rocket ship and join a company that is building a cutting-edge enterprise network and secure cloud platform, and is on a fast track to becoming the worldwide market leader – don’t miss it!
As a Cato Customer Success Manager for the Benelux region, you will be a trusted advisor to our top customers from deployment and throughout their journey to renewal. In this role you will inspire and support customer adoption and expansion and use your customer facing and technical acumen to lead our customers to success.
Curiosity - you have a desire to truly understand our customers' business needs.
Creativity - you can find a sustainable path to yes.
Empathy - you connect at a human level with our customers and you genuinely care
Responsibilities:
- Responsible for the health of the assigned accounts and ensure our customers continue to stay and grow with us and realize the full value of their investment in our technology
- Develop meaningful relationships with key stakeholders within the customer as well as Cato’s teams (Sales, Customer Success, R&D and Support Engineering)
- Own and orchestrate Cato's post sales motion, including conducting QBRs, product adoption maturity assessments, managing renewals and upsells
Required Skills and Experience:
- 5+ year of experience ideally in a Customer Success or sales role at a high growth SaaS software or technology vendor
- Experience working with Networking, Security or AI Software solutions
- Understanding of AI security fundamentals and emerging risks (e.g., GenAI usage, data leakage, shadow AI) – an advantage
- Excellent customer communication and presentation skills (ability to clearly articulate to different audiences and bring the message across in a concise, professional and compelling manner)
- Ability to effectively listen and truly understand the customer needs, even if they're not effectively articulated, and find sustainable solutions
- Ability to influence and persuade at all levels and gain a ‘Trusted Advisor’ status with key stakeholders
- Must be very well organised and able to work effectively in a nimble and fast-paced environment
- Effective problem solver, shows ownership and wants to see issues resolved
- Ability to travel up to 25% of the time
- Dutch language skills preferable
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