Walk in Drive - Inside Sales Executive - Sewri, Mumbai, 21 Aug
At a glance
Mid-level Account Executive role at Rentokil Initial. Mumbai · full-time.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Manage assigned key accounts through scheduled calls, follow-ups, and needs-based relationship building
- Secure contract renewals by tracking expiries and coordinating execution with internal stakeholders
- Find expansion opportunities, pass qualified leads to the KAM, and support renewal negotiations
- Handle transactional questions, keep customers informed, and drive internal resolution through closure
- Keep ICABS records accurate while reporting renewal, engagement, lead, and pipeline activity
What you bring
- One to two years in inside sales, customer success, account management, or sales coordination
- A graduate degree, with business administration, marketing, or communications preferred
- Experience managing B2B customers, preferably in a service-led industry
- Working knowledge of ICABS, Salesforce, MS Dynamics, or an equivalent CRM
- Proficiency with Microsoft Excel and the wider MS Office Suite
Who this fits
This role suits a woman with early-career experience in inside sales or customer-facing account work who can balance renewals, growth, issue handling, and CRM upkeep. You will work onsite in Sewri, Mumbai, and the role reports to the National Key Accounts Manager. The listing specifies an in-person walk-in on 21 August 2026, from 10 am to 4 pm.
From the employer
Role - Inside Sales Executive
Experience - 1 to 5 years (Only Female Candidates)
Date - 21st Aug 2026, Friday
Time - 10 Am to 4 pm
Location- 1st Floor, Acme Industrial Estate, Sewree Bunder Road, Sewree East, Mumbai 400 015
Job description
About Rentokil Initial Hygiene
Rentokil Initial Hygiene India, operating in more than 75 countries is the trusted hygiene solution provider globally. Together with 100 years of experience with tailored solutions to meet customised business needs, assuring 100% peace of mind with Rentokil Initial services. Rentokil Initial offers the widest range of washroom hygiene services including the provision and maintenance of products such as air fresheners, sanitisers, feminine hygiene units, hand dryers, soap dispensers,
floor protection mats.
For more details: https://www.initial.com/in/
About the Role:
- The Executive (Inside Sales) will be responsible for managing and nurturing an assigned portfolio of key customer accounts through proactive engagement and relationship management, focusing on retention, revenue growth, new business development, issue resolution, and CRM accuracy.
- The incumbent will report to the National Key Accounts Manager. The incumbent will have to work as part of a multi-functional team, and this involves collaboration with the internal team and external stakeholders.
Job Responsibilities:
- Customer Relationship Management
Maintain regular communication with allocated key accounts through scheduled calls and follow-ups.
Build long-term relationships with customers by understanding their business needs.
Ensure every assigned customer receives proactive engagement as per defined frequency.
- Account Retention & Renewals
Drive timely renewal of customer contracts.
Follow up on upcoming contract expiries.
Coordinate with internal stakeholders to ensure smooth renewal execution.
Reduce customer churn through proactive engagement.
- Revenue Growth
Identify cross-selling and upselling opportunities within existing accounts.
Generate qualified leads for the Key Account Manager (KAM).
Support price increase initiatives and negotiate renewals where applicable.
Achieve assigned revenue enhancement targets.
- Customer Issue Resolution
Act as the first point of contact for transactional customer queries.
Coordinate internally to ensure customer issues are resolved within agreed timelines.
Keep customers updated regularly until closure.
- CRM & Data Management
Maintain complete and accurate customer records in CRM (ICABS).
Update customer contacts, locations, competition details, and account information.
Ensure data quality and compliance with organizational standards.
- Reporting & Collaboration
Track KPIs related to renewals, customer engagement, and lead generation.
Prepare periodic account reports and pipeline updates.
Collaborate with Sales, Operations, Finance, and Customer Service teams to improve customer satisfaction.
Requirements
Key Result Areas:
- Customer engagement and relationship management
- On-time contract renewals
- Lead generation and revenue enhancement
- Price hike implementation
- Sales Pipeline Management
- Customer issue resolution
- CRM and customer data management
- Cross-functional coordination
- KPI tracking and reporting
Educational Qualification / Other Requirement:
- 1 - 2 years of experience in Inside Sales, Customer Success, Account Management, or Sales
Coordination.
- Any Graduate (Business Administration, Marketing, Communications stream preferred)
- Experience in B2B customer management is preferred.
- Experience in service-based industries will be an added advantage.
- CRM Management (ICABS/Salesforce/MS Dynamics or equivalent)
- Proficient in Microsoft Excel and MS Office Suite
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