Key Account Manager
At a glance
Mid-level Account Management role at Rentokil Initial. Sydney.
Pay not stated
growthroles summary, based on the employer's posting.
What you'll do
- Manage an existing hygiene customer portfolio, finding client needs that can lead to additional sales
- Meet sales, retention and revenue goals while developing relationships with key customer and business stakeholders
- Review client accounts regularly and coordinate with operations to keep services meeting customer expectations
- Visit sites to check service delivery, prepare tailored proposals and resolve or escalate account issues
- Record customer interactions and share notable competitor activity and market changes with management
What you bring
- You have worked in a comparable account management role before
- You can sell and negotiate, build rapport across stakeholder levels, and communicate clearly in writing and conversation
- You can balance field visits with prompt client responses while organising competing tasks and deadlines
- You bring intermediate Microsoft Office ability and strong attention to detail
Who this fits
This suits someone who can manage customer relationships while balancing site activity, sales targets and timely service. The role is based on-site in Sydney. Appointment is conditional on passing a medical, drug and alcohol screening, and background checks.
From the employer
We have an exciting position available for an experienced Key Account Manager to join our vibrant, passionate, fast-paced team in our Hygiene division in Sydney. If you have outstanding people and communication skills and an extreme level of drive & motivation, then we'd love to hear from you.
In this role, you will be managing an assigned customer base across our Hygiene division. Responsible for achieving and exceeding sales quotas, retention, and revenue targets whilst building and maintaining effective relationships with key stakeholders within the business services industry. Conducting regular client business reviews and working closely with the operations team to ensure the services are carried out to the customers satisfaction.
In this role, you will be responsible for:
- Manage our existing client base and analysing their needs to increase sales
- Conducting site audits to ensure everything is operating as expected on-site
- Develop and maintain strategic business relationships with customer base within major accounts
- Develop proposals appropriate to customers' needs, including product, service and cost options
- Facilitate the resolution of any operational and accounts issues by actively resolving all first-line queries and escalating where required
- Document all customer contact information into company systems and applications
- Monitor competitor and market activity, reporting significant developments to management and monitor market trends through personal contact with customers
The ideal candidate must possess:
- Previous experience in a similar role
- Strong customer service skills
- Ability to balance required field activity whilst managing speedy client response timelines
- Strong selling and negotiating skills
- Versatility to build rapport with stakeholders at all levels
- Excellent organisational and time management skills with the ability to prioritise tasks and meet deadlines
- Excellent communication skills, both written and verbal
- Ability to multitask in a fast-paced environment
- Intermediate Microsoft Office skills
- Good attention to detail
The successful candidate must be able to pass a pre-employment medical, drug and alcohol screen as well as background checks.
At Rentokil Initial, we are proud to be the global expert in pest, hygiene and indoor plant care. What sets us apart is our people. We are a friendly and supportive team driven by a passion to help protect people, enhance lives and preserve our planet, every day.
You will be welcomed into a friendly and competitive team that are highly motivated and focused on achieving goals and results.
So are you ready to join our team? APPLY NOW
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