Key Account Manager - Enterprise SaaS
Sydney Full-time Manager Account Management
At a glance
Mid-level Account Management role at Protecht Group. Sydney · full-time.
Pay not stated
RoleAccount Management
SeniorityManager
LocationSydney
EmploymentFull-time
PostedSep 14, 2026 · 11d ago
Role brief
Growth Roles summary, based on the employer's posting.
What you'll do
- Manage enterprise and named accounts end to end, advising executive contacts and protecting long-term relationships
- Find and close upsell and cross-sell deals across your assigned strategic customer portfolio
- Create account plans linking the product roadmap to customer risk and compliance goals
- Run renewals, quarterly business reviews, pricing talks, and contract negotiations
- Bring customer feedback to Customer Success, Support, Product, Sales, and Marketing teams
What you bring
- You have grown revenue in enterprise SaaS as a key account manager, strategic account manager, customer success manager, or similar
- You can handle complex enterprise accounts and extended sales or renewal processes with senior stakeholders
- You are comfortable leading commercial discussions covering pricing, negotiation, and contracts
- You communicate clearly, build trust across levels, and keep a disciplined view of every account
- You collaborate effectively with Customer Success, Sales, Product, and Marketing
Who this fits
This role suits an enterprise SaaS account leader who is focused on expansion, retention, and executive relationships. You’ll manage a portfolio independently while working across several internal teams. Familiarity with Salesforce, ERM tools, customer success software, Apollo, or regulated industries may help. Applicants need current Australian work rights as an Australian Citizen or Permanent Resident.
From the employer
About Protecht
At Protecht, we're transforming the way organisations understand and manage risk. Our work helps build safer workplaces, better decision making, and more resilient communities.
With rapid growth across APAC, the UK, and North America, and recognition as a Great Place to Work® for four consecutive years, we're proud of the culture we've built, one grounded in trust, flexibility, and continuous learning. Our people are empowered to do their best work while growing their careers.
About the Role
We're looking for a Key Account Manager to join our team, driving growth across our largest, most strategic enterprise customers in APAC.
This is a sales led role focused on expansion. You'll own a portfolio of enterprise and named accounts, growing them through upsell and cross-sell while retaining and deepening the relationship, and partnering with Customer Success, Product, Marketing and Sales to make sure every customer sees measurable value.
Key Responsibilities
About You
Essential Skills & Experience
Bonus Points
Why Join Protecht?
Apply Now
Ready to make an impact that matters?
Apply today and help organisations around the world make better risk decisions.
Please note: Applicants must have current Australian work rights (Australian Citizen or Permanent Resident).
At Protecht, we're transforming the way organisations understand and manage risk. Our work helps build safer workplaces, better decision making, and more resilient communities.
With rapid growth across APAC, the UK, and North America, and recognition as a Great Place to Work® for four consecutive years, we're proud of the culture we've built, one grounded in trust, flexibility, and continuous learning. Our people are empowered to do their best work while growing their careers.
About the Role
We're looking for a Key Account Manager to join our team, driving growth across our largest, most strategic enterprise customers in APAC.
This is a sales led role focused on expansion. You'll own a portfolio of enterprise and named accounts, growing them through upsell and cross-sell while retaining and deepening the relationship, and partnering with Customer Success, Product, Marketing and Sales to make sure every customer sees measurable value.
Key Responsibilities
- Own the end to end relationship for a portfolio of enterprise/named accounts, acting as trusted advisor to executive stakeholders.
- Drive expansion as your core focus, identifying and closing upsell/cross-sell opportunities.
- Build account plans that align our roadmap to each customer's risk and compliance objectives, with clear growth targets.
- Lead renewals, QBRs, contract negotiations, and pricing discussions.
- Partner with Customer Success, Support, and Product to resolve issues and shape the roadmap from customer feedback.
- Represent the voice of the customer internally, and Protecht externally.
About You
Essential Skills & Experience
- Proven experience as a Key/Strategic Account Manager, Customer Success Manager, or similar role in enterprise SaaS, with a track record of growing account revenue.
- Experience managing complex, multi-stakeholder enterprise accounts, engaging confidently with senior stakeholders (CROs, Heads of Compliance, Executives) through long sales/renewal cycles.
- Commercial acumen, confident leading pricing, negotiation, and contract conversations.
- Strong written and verbal communication skills, with the ability to influence and build trust at every level.
- Highly organised, with the discipline to manage a portfolio without letting any account go quiet.
- A team player who collaborates well across Customer Success, Sales, Product and Marketing.
- Experience managing enterprise or complex customer portfolios.
Bonus Points
- Familiarity with platforms such as Salesforce, ERM tools, customer success software, and Apollo.
- Experience in GRC, risk management, compliance, financial services, or regulated industries highly regarded, but not essential.
Why Join Protecht?
- Certified Great Place to Work® (4 years running).
- Flexible, supportive, and inclusive work environment.
- Opportunity to work on a globally used, purpose driven product.
- A culture that supports growth, learning, and career progression.
Apply Now
Ready to make an impact that matters?
Apply today and help organisations around the world make better risk decisions.
Please note: Applicants must have current Australian work rights (Australian Citizen or Permanent Resident).
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