Sales Tools Specialist
At a glance
Mid-level Revenue & Sales Operations role at RELX. 2 Locations · full-time.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Act as the expert user for GCRM, Salesforce, CPQ, Zoom, Adobe Sign, SalesPro and related selling tools
- Lead sales-tool reviews and training for NAUK new hires, then provide continuing support to employees
- Help sales leaders monitor performance metrics and apply tool best practices to daily selling work
- Keep training materials current, manage tool access, and test major enhancement releases
- Support Salesforce migration change efforts while improving the new-hire program with sales stakeholders
What you bring
- Three to five years in sales, CRM, training or a related area, plus a BS degree and/or sales experience
- You can create and deliver a structured training curriculum and explain tools clearly
- You have hands-on CRM experience and strong PC, Microsoft and collaboration-tool skills, including SharePoint, Teams or OneDrive
- You can lead several projects, prioritize competing work and operate with limited supervision
Who this fits
This role suits a mid-level sales operations professional who combines CRM expertise, training ability, communication skills and business judgment. You must be available mostly for night shifts and observe US holidays. The work calls for strong collaboration with sales representatives, managers and VPs, along with Salesforce certification as a stated plus.
From the employer
Job Summary
The Sales Tools Specialist position exists to impact revenue as well as sales force effectiveness by explicitly understanding and responding to Sales & Sales Management needs as it relates to New Hire Training. Incumbent will present strong communication, business process and technical expertise to ensure the sales organization receives the maximum benefit from successful utilization of GCRM, Salesforce and other vital selling tools. This role will also provide problem solving and technical expertise to ensure Sales receives the maximum utilization of CRM and other core sales tools. This role will also provide ongoing tools training & support for all employees.
Accountabilities:
- Support all Sales CRM platforms by serving as a CRM power user/expert.
- Acquire and enhance the understanding of GCRM, Salesforce, CPQ, Zoom, Adobe Sign, and SalesPro and other vital selling tools and their related cadence and best practices.
- Lead the review and training of all sales tools for NAUK New Hires.
- Enable Sales and Sales Management to track key metrics and performance.
- Drive adoption of the sales tools by effectively communicating best practices and training material and demonstrating practical application.
- Enable Sales to efficiently and effectively execute the segment selling motion by ensuring the tools readily incorporate all the relevant and necessary data from a wide variety of sources and systems.
- Professionally maintain relationships with Sales Reps, Regional Sales Managers and VPs to facilitate mid-course corrections as well as continuous improvement to the New Hire Program and any ongoing training.
- Consistently reviews and ensure that training documentation is up-to-date
- Administer tools access and maintenance as needed
- Perform thorough testing for significant enhancement releases
- Assist with change management efforts related to Business Unit migrations to the global instance of Salesforce
- Other duties as assigned
Qualifications
- Available to work night shifts (predominantly) and follow US holidays
- 3-5 years’ experience preferably in sales, CRM and training or related fields
- BS degree and/or Sales experience
- Proven ability to effectively deliver and develop a defined training curriculum
- Excellent PC and software skills including Microsoft tools and Collaboration tools such as and/or Sharepoint, Teams, OneDrive
- Experience working with CRM systems
- Ideal candidate is highly motivated, takes initiative, possesses good business acumen and has excellent written & verbal communication skills
- Ability to manage his/her time and work with minimal supervision
- Strong interpersonal and teamwork skills
- Proficient project management skills with the ability to lead multiple projects simultaneously and prioritize accordingly
- Salesforce certification is a plus
LexisNexis, a division of RELX Group, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120.
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