Account Solutions Specialist - Salt Lake City, Utah
At a glance
Mid-level Solutions & Sales Engineering role at Regions. Salt Lake City UT LOB · full-time · no salary stated · we estimate $101,000–$170,000 across the United States.
Regions has not published a salary for this role. The figure below is our estimate, not theirs.
growthroles summary, based on the employer's posting.
What you'll do
- Call customers about early-stage delinquency and work toward resolving past-due account balances
- Set up repayment arrangements when needed and collect payments from delinquent accounts
- Complete account files and related paperwork accurately and properly
- Follow risk, regulatory, cybersecurity and change-management requirements while supporting process improvements
- Contact outside parties when documentation needs to be collected or clarified
What you bring
- A high school diploma or GED is required for this role
- At least one year in collections, customer service, call centers, banking or related work
- You can follow procedures, apply collection rules and interpret relevant regulatory guidance
- You bring basic consumer-product and collections-regulation knowledge plus Microsoft Excel and Word proficiency
- You communicate clearly, serve customers well and stay organized in a fast-moving setting
Who this fits
This role suits someone comfortable handling inbound and outbound collection calls, resolving early delinquencies and tracking account paperwork. Collections, outside-agency or financial-services experience would be useful. You need to live within reasonable driving distance of Salt Lake City, Utah. The job is full time, tracks time, and qualifies for overtime beyond forty hours per week.
From the employer
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.
Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law. Such information will be stored in accordance with regulatory requirements and in conjunction with Regions’ Retention Schedule for a minimum of three years. You may review, modify, or update your information by visiting and logging into the careers section of the system.
Job Description:
At Regions, the Account Solutions Specialist conducts inbound and outbound calls to resolve the delinquency status of past due customer accounts. Typically, this role works early-stage collections.
Primary Responsibilities
- Calls customers about early delinquency account statuses
- Works with customers to resolve account delinquency status while minimizing company interest losses
- Implements repayment plans as necessary and collects delinquent payments
- Ensures that files and paperwork are properly and accurately completed
- Ensures compliance with risk management programs, rules and regulations, and cybersecurity practices; identifies opportunities for and supports process improvements; applies disciplined change management practices
- May contact outside parties to collect or clarify documentation
This position requires the tracking of time and is eligible for overtime hours worked in excess of 40 per week under the Fair Labor Standards Act.
This position is incentive eligible.
Requirements
- High School Diploma or GED
- One (1) year of collections, customer service, call center, banking or related work experience
Preferences
- Collections or outside agency experience
- Financial services experience
Skills and Competencies
- Ability to follow policies and procedures
- Ability to interpret and ensure compliance with applicable rules, regulations, and industry guidance
- Ability to work in a fast-paced environment
- Basic knowledge of consumer products
- Basic knowledge of regulatory items that apply to collections
- Detailed oriented
- Proficient in Microsoft Excel and Word
- Strong communication skills
- Strong customer service skills
- Strong organization skills
Reasonable driving distance to Salt Lake City, UT.
This position may be filled at a higher level depending on the candidate's qualifications and relevant experience.
Position Type
Full timeCompensation Details
Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.
The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.
Job Range Target:
Minimum:
$37,750.00 USDMedian:
$44,940.00 USDIncentive Pay Plans:
This role is eligible to participate in a formulaic incentive plan. Employees have the potential to earn incentives based on performance against defined metrics and goals.Benefits Information
Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for benefits-eligible associates. Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.
Paid Vacation/Sick Time
401K with Company Match
Medical, Dental and Vision Benefits
Disability Benefits
Health Savings Account
Flexible Spending Account
Life Insurance
Parental Leave
Employee Assistance Program
Associate Volunteer Program
Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions’ benefits, please click or copy the link below to your browser.
https://www.regions.com/about-regions/welcome-portal/benefits
Location Details
Salt Lake City UT LOBLocation:
Salt Lake City, UtahEqual Opportunity Employer/including Disabled/Veterans
Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company.
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