Customer Success Manager with German
At a glance
Manager-level Customer Success role at Redis. Bulgaria · full-time.
Pay not stated Customer Success salary
growthroles summary, based on the employer's posting.
What you'll do
- Serve as the main point of contact for high-value customers and build trusted relationships with their teams
- Guide new clients through onboarding so they can start using Redis and increase adoption
- Coordinate new integrations and post-launch expansion, offering clients practical guidance and solutions
- Work with commercial colleagues on account plans and opportunities tied to customer goals
- Spot signs of churn early and take steps to reduce the risk
What you bring
- At least three years in customer-facing work with enterprise software, preferably in Customer Success
- You have supported enterprise customers or similarly dynamic, technology-focused accounts
- A university bachelor’s degree is required, along with fluent spoken German and English
- You communicate clearly, stay organized, and manage competing priorities and deadlines
Who this fits
This role suits a service-minded customer success professional who can learn technical concepts and guide enterprise clients through adoption and growth. The position is hybrid in Bulgaria and includes responsibility for important customer accounts.
From the employer
Who we are
We're Redis. We built the product that runs the fast apps our world runs on. (If you checked the weather, used your credit card, or looked at your flight status online today, you’re welcome.) At Redis, you’ll work with the fastest, simplest technology in the business—whether you’re building it, telling its story, or selling it to our 10,000+ worldwide customers. We’re creating a faster world with simpler experiences. You in?
Why would you love this job?
We are looking for a Customer Success Manager (CSM) to join our Customer Success team. As a Customer Success Manager, you will be responsible for some of the biggest, most important, customers of Redis.The successful candidate will be a multi-tasker with a “can do” attitude, a love for challenges, and a customer-first mind. Above all, a focus on world-class client service is key.If you are level-headed, comfortable in a fast-paced, ever-evolving environment, and truly service-oriented with a willingness to go the extra mile to support clients, then this is the right challenge for you.
What you’ll do:
You will be the primary lead for our high value customers; you will also be responsible for building strong relationships with your counterparts and partners and becoming their trusted advisor
Lead the onboarding to help clients’ start using Redis technological platform and drive adoption
Project-manage and provide world-class guidance and solutions for new clients’ integrations and post-launch expansion initiatives
Work closely with your commercial team counterparts to identify business goal opportunities and develop account strategy
Identify and mitigate churn risk proactively
What will you need to have?
3+ years of experience in customer-facing roles (ideally in Customer Success) for enterprise software
Experience with Enterprise customers, and/or dynamic and technological accounts
Experience in proactively growing customer relationships within an account while expanding their understanding of the customer’s business
Our customers and product are inherently technical and you should have an aptitude and curiosity to learn about those concepts
Strong presentation, verbal and written communication, organization, multitasking, and time management skills
Proven multitasking and prioritization skills
A Bachelor degree from a University is a must
Fluent German and English speaking
Extra great if you have:
Experience with NoSQL databases or distributed caches
We give back to our employees:
At Redis, our culture makes work fun and rewarding. We support our team members with fantastic benefits and perks to enhance their professional and personal lives:
Competitive compensation package formed by salary and equity grants
25 days of flexible vacation time
Hybrid working options from both home and the office
Home internet & phone monthly allowance
One-time home-office setup allowance
Health and dental insurance for you
Personal life insurance
Critical Illness Cover
Lunch and snacks in the office
As a global company, we value a culture of curiosity, diversity of thought, and innovation from our employees, customers, and partners. Redis is committed to a diverse and inclusive work environment where all employees’ differences are celebrated and supported, and everyone feels safe to bring their authentic selves to work. Redis is dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, sexual orientation, age, marital status, disability, gender identity, gender expression, Veteran status, or any other classification protected by federal, state, or local law. We strive to create a workplace where every voice is heard, and every idea is respected.
Redis is committed to working with and providing access and reasonable accommodation to applicants with mental and/or physical disabilities. If you think you may require accommodations for any part of the recruitment process, please send a request to recruiting@redis.com. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.
Any offer of employment at Redis is contingent upon the successful completion of a background check, consistent with applicable laws.
Redis reserves the right to retain data longer than stated in the privacy policy in order to evaluate candidates.
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