Solutions Engineer & Customer Account Manager
At a glance
Manager-level Solutions & Sales Engineering role at Reconstruct. Chicago · full-time · no salary stated · we estimate $97,500–$172,819.
Reconstruct has not published a salary for this role. The figure below is our estimate, not theirs.
growthroles summary, based on the employer's posting.
What you'll do
- Guide customers from sales handoff through onboarding, implementation, project delivery, expansion, and renewal
- Check customer health regularly and address warning signs before they become larger account issues
- Represent customer needs internally while resolving escalations quickly
- Find account growth and upsell opportunities during campaigns and renewal work
What you bring
- A bachelor's degree and residence in the Chicago area are required
- Hands-on familiarity with AEC and BIM for large structures and capital assets
- Strong communication skills, collaborative habits, and an independent approach to getting work done
Who this fits
This role suits someone who enjoys customer-facing work in architecture, engineering, and construction, with BIM experience tied to large structures and capital assets. You should be comfortable visiting customer offices, sites, and projects, wearing a hard hat, and traveling overnight for roughly twenty to fifty percent of workdays, potentially internationally. The position is based in the Chicago area.
From the employer
Reconstruct is seeking a Solutions Engineer-Customer Account Manager who has a passion for the AEC space (architecture, engineering, construction), BIM (building information modeling) experience, and enjoys working with customers. This new hire will ensure that our solutions work to meet our customers' needs from late-stage sales hand-off through SaaS onboarding, project execution, implementation, customer expansion and renewal. This position will require being based in the Chicago area and require overnight travel ranging from 20% to 50% of workdays each month -- likely international travel as well.
RESPONSIBILITIES
- Customer onboarding: engage in the successful sales hand-off to optimize for the best out-of-the-box first impression
- Periodic health checks: actively stay in touch with your customers
- Account escalation: proactively detect any red flags from the customer & then promptly resolve them
- Customer advocacy: be the voice-of-the-customer within Reconstruct
- Campaigns and renewals: identify opportunities to grow and upsell with each customer.
QUALIFICATIONS
- Bachelor’s degree absolutely required and must reside in the Chicago area
- Demonstrated passion for AEC and BIM associated with large structures and capital assets
- Enjoy overnight travel to customers' offices, sites, and projects and not afraid to wear a hard hat
- Strong communication skills and a team player
- Self-starter with a can-do attitude
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