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KYC Analyst, Client Success Team, Client Shared Services, RBC Capital Markets (London)

RBC Open
London Full-time Mid-level Customer Success

At a glance

Mid-level Customer Success role at RBC. London · full-time · no salary stated · we estimate £55,000–£115,000.

Estimated pay

RBC has not published a salary for this role. The figure below is our estimate, not theirs.

£55,000 – £115,000
What the middle half of mid-level customer success roles in London paid, among postings that did state a salary.
Worked out from 25 postings that stated pay, median £65,500. Last updated Nov 13, 2026.
RoleCustomer Success
SeniorityMid-level
LocationLondon
EmploymentFull-time
PostedNov 13, 2026
Role brief

growthroles summary, based on the employer's posting.

What you'll do

  • Process KYC paperwork for new clients and accounts, then keep completed records current in reference databases
  • Check customers across risk levels, gather due diligence, and respond to business teams’ document requests
  • Assess possible compliance breaches, recommend fixes, and help management implement stronger controls
  • Spot manual steps that could be automated, support system testing, and champion regional vendor tools
  • Handle complex client structures and escalate significant sanctions, anti-bribery or new issues

What you bring

  • You have relevant KYC or AML experience in capital markets at a global investment bank
  • You understand local and international KYC or AML rules, capital markets products, trading systems, and business lines
  • You have client services experience with Fenergo and CLM tools
  • You know KYC or AML tools, portals, information sources, and vendor products

Who this fits

This mid-level role suits someone with capital markets KYC experience who can handle complex requests and work with teams across regions. It is a permanent, full-time position based in London, with four days each week at the 100 Bishopsgate office.

From the employer

Job Description




What is the opportunity?

The role of Know Your Client (KYC) Analyst is part of the KYC Client Onboarding London team, that Interacts with team members in the Global KYC Refresh Team and KYC Client Onboarding Teams in US, Canada and APAC.

You will ensure that KYC due diligence and information is collected prior to establishing any client relationship in accordance to UK Anti-Money Laundering (AML) Compliance regulations and RBC policies.

Should you be shortlisted, do please let us know if you have any specific requirements for the interview.

This is a permanent, full-time role and requires 4 days in the 100 Bishopsgate, London office.

What will you do?

  • Be responsible for the KYC processing of new client and account opening forms, and maintaining reference databases with completed records and information.
  • Assess issues of potential non-compliance, provide recommendations and, together with the KYC BAU Manager / KYC management, work with areas involved to resolve and implement improved controls.
  • Conduct KYC due diligence searches and perform reviews for Low/Medium/High risk customers.
  • Respond to adhoc requests for information from Business areas regarding appropriate KYC documentation.
  • Identify potential areas for improved processing and automation of manual processes wherever possible.
  • Act as a Subject Matter Expert on KYC UK policy and have working knowledge of other regional requirements.
  • Escalate material matters relating to sanctions or ABAC, to the Global Economic Sanctions Team (GES)
  • Responsible for problem solving complex requests and escalating new issues or proposed solutions to senior management.
  • Participate in intra-day and/or after hours testing in support of system and process improvements.
  • Understand complex deal structures and have confidence with GIB & Corporate Banking clients.
  • Act as regional champion for vendor systems, FEN X, ABBYY, Encompass, etc.


What do you need to succeed?

Must-have

  • Proven relevant KYC/AML experience in Capital Markets in a Global Investment Bank.
  • In-depth knowledge of local and global KYC/AML, Capital Markets industry, or taxation regulatory requirements.
  • Strong knowledge of Capital Markets products, trade systems and business lines.
  • Knowledge of KYC/AML industry tools, portals, information sources, and vendor products.
  • Experience working in Client Services using Fenergo and CLM tools.



Nice-to-have

  • Degree qualification or equivalent experience.
  • Operations or Technology degree, background, or experience.
  • CAMS certification.
  • CFA certification.
  • European language skills.




What is in it for you?

We thrive on the challenge to be our best - progressive thinking to keep growing and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

  • A comprehensive Total Rewards Program including bonuses, flexible benefits and competitive compensation
  • Leaders who support your development through coaching and managing opportunities
  • Opportunities to work with the best in the field
  • Ability to make a difference and lasting impact
  • Work in a dynamic, collaborative, progressive, and high-performing team
  • A world-class training program in financial services.

Agency Notice

RBC Group does not accept agency resumés. Please do not forward resumés to our employees, nor any other company location. RBC Group only pay fees to agencies where they have entered into a prior agreement to do so and in any event do not pay fees related to unsolicited resumés. Please contact the Recruitment function for additional details.



Job Skills

Auditing, Audits Compliance, Communication, Data Gathering Analysis, Detail-Oriented, Financial Regulation, Internal Controls, Organizational Governance, Process Management, Quality Orientation

Additional Job Details

Address:

100 BISHOPSGATE:LONDON

City:

London

Country:

United Kingdom

Work hours/week:

35

Employment Type:

Full time

Platform:

CAPITAL MARKETS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-11-10

Application Deadline:

2026-11-22

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

Opportunity

Customer Success work from LinkedIn, X, Reddit and Upwork, in one list.

Each morning you get everything that fits, strongest first.

Customer Success

Find me work

By the team behind growthroles.

Find me work
Opportunity

Customer Success work from LinkedIn, X, Reddit and Upwork, in one list.

Each morning you get everything that fits, strongest first.

Find me work

By the team behind growthroles.