Account Manager, Belgium
At a glance
Manager-level Account Management role at RateHawk. Remote, Belgium · full-time.
Pay not stated
growthroles summary, based on the employer's posting.
What you'll do
- Build relationships with tour operators, travel agencies, travel management companies and OTAs to improve partner performance
- Find territory growth opportunities with sales, then follow up with partners to provide system training
- Present products and represent the brand at travel trade events and networking sessions
- Resolve partner incidents, check transaction accuracy, and develop API opportunities with current and prospective partners
- Review local market and competitor activity, then submit regular updates through CRM and internal systems
What you bring
- At least three years in account management or business development for a B2B company in travel
- Fluent English, Dutch (Flemish) and French, plus a detailed grasp of the region’s B2B travel networks
- Comfort using data and metrics to make decisions, with confidence working with numbers
- Experience handling API technology deals and using CRM systems
Who this fits
This remote role suits someone based in Belgium who can work across the local travel trade and speaks English, Dutch (Flemish) and French. Expect business travel to take around thirty percent of your working time, including client meetings and industry events.
From the employer
RateHawk is part of Emerging Travel Group— a pioneering travel-tech company also known for its two other brands, ZenHotels and Roundtrip, spanning over 220 markets worldwide.
Our mission is to create, distribute, and operate the most convenient travel products. We constantly innovate and break the rules of the highly complex travel industry to make travel more widely available for individuals, more rewarding for professionals, and simpler for everyone.
As an Account Manager you will play a pivotal role in maintaining and developing relationships with our clients and consolidating our presence on the local market.
This is a remote position open to candidates based in Belgium.
What You’ll Do:
- Expand and consolidate presence in the assigned territory;
- Maintain and develop our relationship with signed partners (tour operators, travel agencies, travel management companies, OTAs) in order to increase their performance;
- Collaborate with the sales team to identify and grow opportunities within the territory;
- Follow-up with existing and new partners in order to provide system training;
- Position the brand within the travel trade through ongoing product presentations and networking events;
- Address incident issues, ensuring partners support;
- Payments control: oversee and ensure accuracy in transaction processing;
- Spend approximately 30% of your working time on business trips, including meetings with clients, industry events, and other business-related events;
- Provide market & competitive environment analysis;
- Provide regular comprehensive reporting through CRM and internal systems;
- Maximize and develop API deals with the potential and existing partners.
Requirements
Must have:
- Relevant Experience. Minimum of 3 years of successful experience in account management or business development of B2B companies within the travel industry;
- Market Knowledge. In-depth understanding of the region's travel market, including B2B travel networks (tour operators, travel agencies, travel management companies, OTAs);
- Language knowledge. Fluent in English and Dutch (Flemish) and French; other languages are advantageous;
- Travel Requirements. Up to 30% of travel time may be required;
- Analytical skills. Used to data-driven decision-making, metrics-driven and good with numbers;
- Personal skills. Proactive, ambitious, motivated, action-oriented, results-focused, appetite for innovative technology, comfortable with fast-changing business environment, team-player;
- International mindset. Ability to understand and work across a wide range of cultural contexts reflecting ETG’s global presence;
- Competence in API technology deals.
- CRM knowledge.
Benefits
- Flexible schedules and opportunity to work remotely.
- Ambitious and supportive team who love what they do, appreciate each other, and grow together.
- Internal programs for adaptation and training, development of soft skills, and leadership abilities.
- Partial compensation for participating in external training and conferences.
- Corporate English school: Group and individual lessons, speaking clubs with colleagues from all over the world.
- Corporate prices on hotels and travel services.
- MyTime Day Off - an extra non-working day without loss of compensation.
Learn more about our data protection practices in our Privacy Policy: https://www.emergingtravel.com/career/hr-policy/
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