Senior Scaled Customer Activation Manager | Canada
At a glance
Senior Customer Success role at Ramp. Toronto · full-time · CA$138,000–CA$189,000 base.
growthroles summary, based on the employer's posting.
What you'll do
- Guide new micro-SMB and SMB customers through onboarding, aiming for full setup within sixty days and fewer than three calls
- Learn Ramp’s integration and configuration choices so you can onboard customers thoroughly and efficiently at scale
- Juggle implementation work, follow-ups and proactive customer outreach across multiple priorities
- Bring customer feedback and pain points to Product, and help identify onboarding steps that can be automated
- Track customer satisfaction and contribute to keeping it at a high level
What you bring
- At least three years in sales, customer success or product operations at a B2B organization
- You have managed a high-volume customer portfolio of at least one hundred accounts at once
- You have a record of hitting weekly or monthly performance targets
- Strong project and time management, communication, and ability to anticipate customer needs and recommend relevant products
Who this fits
This senior role suits someone who wants to own customer onboarding and grow with the work over time. It is based in Toronto and hybrid, with direct responsibility for micro-SMB and SMB accounts.
From the employer
About Ramp
Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $275B in annualized spend flows in and out of 85,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books.
The problems are high-stakes, data-dense, and unforgiving.
We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome.
The median Ramp customer saves 7.5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same.
If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it.
About the Team and Role
Scaled Customer Activation owns the onboarding, activation, and early growth of Ramp’s self-service customers. We are placing a big bet on the belief that there is significant untapped potential in our self-service accounts. As an early member of the team, you will have the opportunity to help build and refine Ramp’s International Customer Success team and define the scaled customer implementation motion to drive activation.
What You'll Do
Become an expert in the full range of integration and configuration options for Ramp’s suite of products, and in turn drive efficient, thorough, and complete onboarding of new Ramp customers at scale
Directly own micro-SMB and SMB accounts 1:1, ensuring they can fully onboard onto Ramp in 60 days and <2 calls
Balance priorities and multiple tasks supporting implementation, follow-up, and proactive outreach
Partner closely with the Product team to ensure customer feedback and pain points are heard, reviewed, and prioritized when needed
Identify areas of opportunity where we could automate and scale the onboarding process to cover more clients
Help us maintain an industry-leading satisfaction rate with our customers
Have the ability to grow, develop, and learn in a fast-paced, start-up environment
What You Need
Minimum 3 years of experience in sales, customer success, or product operations in a B2B organization
Exceptional project management and time management skills
Excellent verbal and written communication skills
Desire for ownership and growth in the role over time
Proven track record of meeting weekly or monthly KPIs
Experience owning a high-volume book of business of 100+ customers at a time
Ability to anticipate customers’ needs and position product solutions accordingly
Nice to Haves
Experience with accounting software (e.g., Netsuite, QuickBooks, Xero, Sage) and/or Accounting (CPA)
Experience with financial services sales
Experience at a high-growth startup
Benefits available to all full-time Ramp employees (Global)
Flexible PTO
Centralized home-office equipment ordering
Health and wellness stipend
Budget for intra-office travel
Weekly coffee stipend
United States
100% medical, dental & vision insurance coverage for you, with partial coverage for dependents
One Medical annual membership
401(k), including employer match on contributions made while employed by Ramp
Fertility HRA (up to $10,000 per year)
Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay
Pet insurance
In-office perks: lunch, snacks, drinks, and more
Relocation expense coverage to NYC or SF (if needed)
Canada
Group medical, dental, and vision coverage through Sun Life
Life, AD&D, and disability coverage
Fertility drug coverage (up to $4,000 lifetime)
Group Retirement Plan with employer match (RRSP + DPSP)
Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay
Employee Assistance Program and virtual care through Lumino Health
United Kingdom
Private medical insurance through Freedom Elite
Virtual GP and at-home care via eMed x Livi
Workplace pension through Penfold, with salary sacrifice option
Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay
Referral Instructions
If you are being referred for the role, please contact that person to apply on your behalf.
Other notices
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Beware of recruiting scams: Ramp will only contact you through official @Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.
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