Service Account Manager

Ralliant Open · verified Sep 24, 2026

On-site Taipei City Full-time Manager Account Management

At a glance

Mid-level Account Management role at Ralliant. Taipei City · full-time.

Pay not stated

RoleAccount Management

SeniorityManager

LocationTaipei City

WorkplaceOn-site

EmploymentFull-time

PostedAug 28, 2026 · 3w ago

Role brief

Growth Roles summary, based on the employer's posting.

What you'll do

Deliver service business in your market while working toward sales goals and related performance measures
Track, refresh, and forecast opportunities in line with targets, keeping customer records current in CRM
Move contracts and service requests forward by aligning customers with internal teams on suitable solutions
Learn each customer’s purchasing process and decision-makers while developing ongoing commercial relationships
Create after-sales opportunities through customer visits, cold outreach, and close coordination with front-end sales

What you bring

At least two years in a service field such as customer service or after-sales support
A university degree and working English reading and writing skills
Comfort using Microsoft Office tools including Excel, Word, Outlook, and PowerPoint
Independent judgment, careful execution, accountability, and a customer-focused approach
Willingness to travel when the role requires it

Who this fits

You’ll suit this role if you can manage customer-facing service work independently, stay accurate under pressure, and coordinate effectively with sales and internal teams. The position is based onsite in Taipei City, Taiwan, and includes travel as needed.

From the employer

✅ Responsibilities

Responsible for service business delivery in the assigned market, achieving sales targets and related performance KPIs.
Manage, update, and forecast sales opportunities based on targets; maintain and update customer data in the CRM system.
Handle contract and service processes for both internal and external customers; coordinate with customers and internal teams to identify optimal solutions.
Develop a deep understanding of customer procurement processes and key decision-makers; build and maintain strong customer relationships.
Conduct customer development activities, including visits and cold calls; become familiar with company systems and operational processes.
Collaborate closely with front-end sales teams to promote after-sales business and establish effective cooperation mechanisms.

✅ Qualifications

Minimum of 2 years of experience in service-related industries (e.g., customer service or after-sales support).
Strong customer service mindset and independent problem-solving skills.
High level of self-discipline and accuracy, with the ability to complete tasks efficiently and on time.
Proactive attitude, strong sense of responsibility, good communication skills, and willingness to learn.
Team player with a customer-oriented mindset; demonstrates integrity and aligns with company values.
Self-motivated with the ability to work under pressure.
Proficient in Microsoft Office (Excel, Word, Outlook, PowerPoint, etc.).
Good English reading and writing skills.
Willing to travel as required.
University graduation