SRE (Cloud Automation), Cloud Enterprise APAC Section -Cloud Customer Success Department (RS Cloud Div)
At a glance
Mid-level Customer Success role at Rakuten (RakutenSymphonyJapan). Tokyo · full-time.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Learn customer objectives and connect them to practical cloud solutions and outcomes
- Advise customers on adopting, improving, and operating cloud services successfully
- Maintain reliable use of Rakuten Cloud Platform automation and support ongoing operations
- Provide RMI assistance for Rakuten Cloud automation as well as other customers
- Coordinate with internal and external stakeholders to move customer success work forward
What you bring
- Strong Linux administration skills, including diagnosis and resolution of difficult system issues
- CKA certification or equivalent practical Kubernetes experience, plus Ansible automation expertise
- Working knowledge of IAM, security vulnerability reduction, virtualization, and container environments
- Ability to automate operations with Bash, Python, and other scripting tools
- A bachelor’s degree in computer science, engineering, or equivalent experience, with fluent English
Who this fits
This role suits a self-directed cloud engineer or architect who can work independently while supporting customers and collaborating across a global, matrixed team. You’ll need to be comfortable combining technical troubleshooting, automation, customer guidance, and operational support. The position is based in Tokyo, Japan.
From the employer
Job Description:
About Organization
The Cloud Customer Success Department at Rakuten Symphony is responsible for ensuring customers achieve maximum value from their cloud investments. The team provides strategic guidance, technical expertise, and ongoing support to help customers adopt, optimize, and successfully operate cloud solutions.
Our Customer Success team is a global team with members located in Japan, India, and the US. The team operates in a matrixed structure with clear reporting lines and cross-functional collaboration. It consists of 40+ members, including architects, engineers, and program managers. Our personnel structure blends senior technical leaders with skilled individual contributors to ensure strong delivery, knowledge sharing, and operational continuity.
Job Duties
As a Cloud Customer Success Engineer/Architect, you will work closely with customers to understand their objectives, align cloud solutions with business outcomes, and ensure operational excellence and ongoing utilization of cloud services. By combining customer advocacy, technical excellence, and strong program management, you will help customers build long-term cloud capabilities for the Rakuten Cloud Platform. This role involves delivering RMI (Rakuten Mobile Infrastructure) support for Rakuten Cloud automation, as well as for other customers.
Key Responsibilities:
Work closely with customers to understand their business objectives and align cloud solutions to achieve desired outcomes.
Provide strategic guidance and technical expertise to customers for cloud adoption, optimization, and successful operation.
Ensure operational excellence and ongoing utilization of cloud services, particularly for Rakuten Cloud Platform automation.
Deliver RMI support for Rakuten Cloud automation and other customers.
Collaborate with internal and external stakeholders to drive customer success.
Minimum Qualifications
Technical Expertise:
Expertise in Linux system administration with strong troubleshooting and problem-solving capabilities.
Certified Kubernetes Administrator (CKA) or equivalent hands-on experience with Kubernetes.
Proficiency in automation and configuration management using Ansible.
Understanding of Identity and Access Management and security vulnerability mitigation.
Experience with virtualization technologies and containerized environments.
Strong scripting skills in Bash, Python, and other automation tools to streamline operations.
Mindset:
Passion for innovation, with an interest in exploring emerging cloud technologies, tools, and processes to drive business value.
Self-driven and quick learner, capable of delivering results independently with minimal supervision.
Education: A Bachelor’s Degree in Computer Science, Engineering or equivalent experience.
Preferred Qualifications
B.E, B. Tech, BCA (Bachelor of Engineering, Bachelor of Technology, Bachelor of Computer Applications).
Languages:
English (Overall - 4 - Fluent)Not this one either?
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