Marketing Specialist / Manager - Marketing Section, Kobo Japan Department (KJD)
At a glance
Mid-level General Marketing role at Rakuten. Tokyo · full-time.
Pay not stated Marketing Specialist salary
Growth Roles summary, based on the employer's posting.
What you'll do
- Build CRM programs around users’ reading experiences and run them through execution
- Plan coupons, points, email campaigns, and other communications for users
- Use data analysis to uncover user insights and increase engagement
- Test hypotheses repeatedly, improve workflows, and strengthen stable campaign operations
- For the manager path, set KPIs, oversee results, allocate budget, and support team members
What you bring
- For the manager path, you have led projects or managed a marketing team of at least three people
- You have used quantitative evidence to shape strategies and deliver them successfully
- At least three years of hands-on web marketing experience for the specialist path
- You have improved performance measures with tools such as GA4 and Looker Studio
Who this fits
This role suits a data-oriented marketer who can build customer nurturing programs, improve CRM performance, and collaborate with junior colleagues. The manager path adds team leadership, KPI ownership, budget decisions, and people development, while the specialist path emphasizes hands-on execution and coaching. The position is based in Tokyo, Japan, and business-level English plus fluent Japanese are listed.
From the employer
Job Description:
Business OverviewRakuten Group's mission is to "empower people and society through innovation." Domestically and internationally, the Rakuten Group provides over 70 services across a wide range of fields, including internet services such as e-commerce, travel, and digital content; FinTech (financial) services like credit cards, banking, securities, e-money, and smartphone payment apps; mobile services including a mobile carrier business; and even professional sports. By organically connecting these services around a membership centered on Rakuten members, we have formed a unique "Rakuten Ecosystem" that is unlike any other.
Department Overview
We are an eBook store that offers a wide range of eBooks, including comics, novels, and business books, as well as eBook readers.
In the Marketing Section, we are responsible for a broad set of missions, including increasing service awareness, nurturing customers and improving customer satisfaction, and maximizing GMS.
We plan and execute a wide variety of initiatives and continuously measure and evaluate their effectiveness.
Position:
Why We Hire
At Rakuten Kobo, we place strong emphasis on customer-centric marketing—enriching each individual user’s reading experience and creating new opportunities for discovering books. We are looking for someone who can plan and build a customer development (nurturing) program to deepen and extend our relationship with users, and who can also lead the ideation and execution of initiatives that enhance user loyalty without being constrained by existing frameworks.
Manager Candidate
We are seeking a candidate who can serve as the command center of the Marketing Group—handling not only strategy development and building the execution structure, but also people management.
Marketing Specialist
As a key driver of CRM initiatives to accelerate growth, you will repeatedly conduct rigorous hypothesis testing based on data analysis. We are looking for someone who can promote the development of the customer nurturing program, while also taking on the development and coaching of promising junior team members.You will work with the team to develop and roll out initiatives that contribute to the service’s growth by leveraging a wide range of assets both within and outside the Rakuten Group.
Position Details
▽Manager Candidate
Define marketing KPIs aligned with business goals and manage KPI performance (plan vs. actual tracking)
Lead projects directly while promoting knowledge sharing within the team and developing/supporting team members
Optimize budget allocation
▽Marketing Specialist
Plan, design, and execute CRM programs centered on users’ reading experience
Plan and operate initiatives such as coupons and points, as well as email campaigns and other user communications
Identify user insights through data analysis and design initiatives to increase engagement
Raise the team’s overall analytical and operational capabilities through collaboration with junior members
Improve operational workflows to ensure stable execution
Work Environment
▽Kobo Japan Team size
Kobo Japan Division (total): ~35 people
Marketing Section: 7 people
▽Kobo Japan Team member's background
In the Kobo Japan Division, we have team members with a wide range of backgrounds.
Alongside people who joined the Rakuten Group as new graduates, we also have colleagues with deep industry expertise from publishing and subscription services, as well as professionals who previously worked in marketing consulting, social media advertising agencies, web design, and other specialized fields. Everyone brings their own strengths and contributes in their respective roles.
▽A Culture That Welcomes Challenges
We welcome people who can think independently and take action. In a fast-paced environment where you can work directly with business decision-makers and iterate quickly through hypothesis testing, you will have opportunities to take ownership in building new customer nurturing programs and developing the team.
Mandatory Qualifications:
▽Manager Candidate
-Experience managing a marketing team (3+ people) or experience serving as a project lead
-Experience developing strategies based on quantitative data and successfully executing them
▽Marketing Specialist
-Hands-on experience in web marketing (3+ years)
-Proven experience improving performance metrics using analytics tools such as GA4 and Looker Studio
Note: After joining, you will use internal analytics tools rather than external ones.
Desired Qualifications:
English proficiency: Business-level communication skills
Experience working in e-books, subscription services, or e-commerce
▽Manager Candidate
Someone who respects each team member’s strengths and enjoys maximizing overall team performance
Marketing experience in e-books, subscription services, or e-commerce
▽Marketing specialist
Experience using CRM tools to drive LTV improvement initiatives
A self-starter who also enjoys sharing know-how with others and delivering results as a team
Other Information:
Additional information on Location
Rakuten Crimson House
1-14-1 Tamagawa, Setagaya-ku, Tokyo
#business #marketing #PR #internationalandsports #RakutenKobo
Languages:
English (Overall - 3 - Advanced), Japanese (Overall - 4 - Fluent)Not this one either?
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