Customer Success Manager / Enterprise Customer Success Manager
At a glance
Mid-level Customer Success role at Radar. New York · full-time · $130,000–$160,000 base.
Growth Roles summary, based on the employer's posting.
What you'll do
- Guide new customers through setup and implementation so they reach value quickly
- Build customer relationships that increase product adoption, retention, and account expansion
- Find growth opportunities, lead execution, and help customers convert them into measurable results
- Monitor account health, address emerging problems, and keep customers progressing
- Bring customer feedback to Customer Success, Product, and Engineering teams to influence future development
What you bring
- At least one year of SaaS customer success experience, preferably in a high-growth setting
- You can clarify customer goals and coordinate internal and external resources around the outcomes they need
- You communicate confidently with technical teams and senior decision-makers while building trusted relationships
- You can translate complicated technical ideas into useful, customer-relevant explanations
- You stay organized across multiple accounts, projects, deadlines, and competing priorities
Who this fits
You’ll suit a proactive customer success professional who can simplify technical concepts, manage several accounts reliably, and act quickly on customer risks and opportunities. The role is based at the Flatiron headquarters in New York, with office work Monday through Thursday and remote flexibility on Fridays. You’ll report to the VP of Customer Success and work across Sales, Solution Engineering, Engineering, and Product.
From the employer
About Radar
Radar is the global leader in geolocation, with geofencing SDKs, maps APIs, and AI-enabled solutions for marketing, fraud, and operations teams.
Why is Radar the best place to work?
We're trusted by some of the world's best companies, from high-growth startups to the Fortune 500.
We operate at incredible scale, processing over 1 billion API calls per day from hundreds of millions of devices.
We've raised $85.5M from world-class investors, including Accel and Insight Partners.
We have a high-performance culture with ambitious, entrepreneurial teammates in every role.
We recently moved into a new office in Flatiron, Manhattan.
We were named a top 10 best place to work in NYC by Crain's.
About the role
We’re hiring a Customer Success Manager / Enterprise Customer Success Manager to manage our growing Fortune 500 and high-growth startup customer base, driving growth and retention across those relationships.
You’ll own the customer lifecycle end-to-end, from implementation and value realization through renewals and expansion, with lots of autonomy to identify opportunities, solve problems, and drive outcomes across your book of business.
You’ll be a trusted partner to customers, helping them uncover new ways to use Radar and drive more value from the platform.
You’ll report to our VP of Customer Success and be based in our Flatiron (NYC) headquarters. We work from the office Monday through Thursday, with flexibility to work remotely on Fridays.
What you'll do
Own onboarding and implementation for new customers, helping them get to value quickly.
Drive adoption, retention, and expansion by building strong customer relationships by building strong relationships and delivering maximum value with our product offering
Creatively identify new growth opportunities, manage the execution, and help customers turn them into results.
Stay ahead of risk across your book of business, proactively spotting issues, proposing solutions, and keeping customers moving forward.
Be the voice of the customer internally, bringing clear feedback and insights into CS, Product, and Engineering to help shape what we build next.
Who you are
1+ years of SaaS customer success experience, ideally in a high-growth environment
Strong at identifying customer objectives and coordinating internal and external resources to achieve target outcomes.
A clear, confident communicator who can build trusted relationships with both technical teams and executive stakeholders
Able to make complex technical concepts simple, relevant, and valuable to the customer
Highly organized and reliable across multiple accounts, projects, deadlines, and priorities
Goal-oriented and proactive, with a strong bias toward action and results
Curious, collaborative, resilient, and excited to operate in a fast-moving CS team
Nice to have
Experience owning commercial discussions (i.e., renewals and expansions)
Who you’ll work with
Lily Zalla, VP of Customer Success
Carly Pietrobono, Chief Customer Officer
Kate Stolzer, Director of Customer Success
Our Sales and Solution Engineering teams
Our Engineering and Product teams
What we offer
Competitive salary
Meaningful stock options in a fast-growing company
401(k) plan with 4% match
New HQ in Flatiron, NYC
Top-notch equipment
Catered lunches
Unlimited PTO
Health, dental, and vision insurance with 100% coverage for employees
12 weeks of paid parental leave
Commuter and fitness benefits
We'll share full details of our benefits package at the offer stage. Benefits may vary by location.
Radar is an equal opportunity employer and does not discriminate on the basis of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, veteran status, or any other characteristic protected by law.
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