Technical Account Manager
At a glance
Mid-level Account Management role at Qevlar AI. Paris.
Pay not stated
growthroles summary, based on the employer's posting.
What you'll do
- Take charge of technical health, escalations, resolution speed, and root-cause analysis for complex strategic accounts
- Run account health reviews, automation checks, usage audits, and forward-looking technical planning
- Turn recurring customer issues and production data into structured guidance for Product and Engineering
- Build scalable internal processes, tools, and documentation that improve team efficiency
- Support renewals and expansions by bringing technical credibility alongside Customer Success Managers
What you bring
- At least five years in customer-facing strategic account work involving SOC operations and XDR, EDR, or SIEM architecture
- Hands-on use of Claude or comparable automation and AI tools to improve processes
- A record of using analytics to shorten the path to customer adoption
- Experience training and supporting external partner organizations on advanced technical topics
Who this fits
You’ll suit a customer-facing technical role serving enterprise accounts in high-pressure cybersecurity situations. The work calls for executive presence, clear translation of complex security ideas into business value, proactive problem solving, and close coordination across engineering, product, revenue, and customer success teams. You can work from home or from the Paris office.
From the employer
About Qevlar AI
Qevlar is a B2B SaaS scale-up on a mission to boost the productivity of cybersecurity teams with Artificial Intelligence. We build an AI platform that transitions Security Operations Centers from reactive to proactive units through autonomous security alert investigations.
In just three years, we have:
Raised a total of $44m in series-A & seed rounds from EQT Ventures, Forgepoint Capital and Partech
Deployed our solution with major Enterprises such as Sodexo and GlobalConnect, and leading MSSPs like Orange Cyberdefense
Grown to 1,500+ clients across the US and EMEA
Ended 2025 with a strong multi-million dollar ARR, and we're targeting $25M by the end of 2027
What you'll actually do
Own technical health and escalation resolution for the most strategic/complex accounts. Be a trusted advisor for the portfolio's highest-stakes customers, with accountability for time-to-resolution and RCA quality.
Drive proactive risk prevention through account-level technical strategy. Run recurring health checks, context and automation reviews, and Qevlar usage audits that catch problems before they become tickets; go beyond reactive support to a forward-looking technical roadmap per account.
Architect feedback loops. Own the translation of recurring technical pain points and production data into structured input for Product/Engineering. Collaborate radically with all teams.
Automate to scale. Contribute to internal processes, tooling and documentation that scale the whole team's efficiency.
Partner with CSM to fuel commercial expansion. Be the trusted technical voice in renewal-risk or expansion conversations where the blocker is technical credibility. Act as a technical sales/trust asset alongside the CSM rather than just a resolver.
What we're looking for
At least 5 years in customer facing roles with relevant strategic account ownership in Cybersecurity operations (SOC) and architecture (XDR, EDR, SIEM, …)
Process automations and AI: Claude and other tools, …
Data-driven optimisation: Extracting and leveraging analytics to drastically reduce time-to-adoption
Posture and executive presence: customer-centricity; trusted technical advisor for enterprise-level companies
Intrapreneurial drive: The "Builder" mindset. Capable of building the machine while running it.
Radical collaboration: Acting as the ultimate bridge between all teams and customers. Aligning pure engineering rigour with revenue goals and customer success metrics
Pragmatic empathy (Care): Understanding client friction points and solving them proactively, without ego
Pedagogical ability: translating hyper-technical cybersecurity concepts into clear, actionable business value
Unflinching resilience: Thriving in high-stakes, crisis-driven environments where failure is not an option
Partner enablement: direct experience delivering advanced technical training and support to external partner networks.
Why join us
Work on meaningful problems with real-world impact in cybersecurity
A high-impact role in a small, international, fast-moving team where your contributions directly shape the company and its success
Shape the future of a product already making noise in AI + security circles
A company culture that values autonomy and creativity
Opportunity for equity and early ownership
We’re flexible on location - you can either work from home or join your colleagues in our beautiful office in Paris’ 9th arrondissement.
If you’re excited about helping security teams adopt cutting-edge AI, we’d love to hear from you. Let’s build the future of cybersecurity together!
Hiring process
Intro Call
Hiring Manager Interview
Case Study
Culture fit
Reference check & Offer
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