Sales Operations Coordinator
At a glance
Mid-level Revenue & Sales Operations role at Puffco. Los Angeles · $68,500–$70,000 base.
growthroles summary, based on the employer's posting.
What you'll do
- Answer customer questions by email and phone, then stay in touch with current accounts and pursue new leads
- Coordinate wholesale warranty cases and shipment claims with logistics, and help finance reconcile accounts
- Support sales with customer follow-ups, requested reports and other day-to-day needs
- Collect client paperwork, prepare daily status updates and explain next steps when systems fail to sync
- Review PACT Act updates and assess their impact on the industry
What you bring
- At least two years in a comparable role, with experience using Salesforce and ERP or CRM systems
- Strong communication with clients and colleagues, plus the judgment and tact to handle account issues
- You can troubleshoot, juggle priorities and deliver accurate work under tight deadlines
Who this fits
This role suits someone who enjoys customer support and sales administration, and can work both independently and with a team. It is hybrid at the Los Angeles headquarters, with two to three office days each week. The posted compensation range is $68,500 to $70,000 per year.
From the employer
By combining first-hand knowledge of what cannabis users want with the most advanced technology and cutting-edge design, Puffco hasn’t just grown a company: we have started a movement that will mainstream cannabis enjoyment for the world.
The company was founded in 2013 with a singular mission: to bring consumers the pleasure of a full-spectrum cannabis experience. Unlike other products which offer only a fraction of the full potential of cannabis, Puffco has focused on bringing the richest and most fulfilling experience possible. Puffco products are adored by consumers and critics alike and have won numerous industry and technology awards.
In addition to consumer success, Puffco continually revolutionizes the cannabis industry. Puffco’s corporate culture is built on a team laser-focused on working together to realize the company’s mission and vision. We strive to ensure a driven and unique business culture that respects and honors employees, partners, and customers. Puffco has also been listed by MG Magazine as one of the 50 best companies to work for.
The Sales Operations Coordinator plays a vital role in supporting the Sales Team and will be responsible for delivering exceptional customer service, managing administrative processes and driving internal communications across multiple departments. This role works closely with Sales, Finance and Logistics to ensure a seamless operational flow, maintain strong customer relationships and ultimately help drive the success of our business.
Responsibilities:
Customer Service / Account Management
- Provide prompt, excellent customer service and support via email and phone.
- Follow up with existing accounts, while developing new leads.
- Help with financial reconciliation for the Finance team.
- Working closely with the Logistics team on the shipment claims.
- Handling Wholesale client warranties.
- Supporting the sales team via reporting, customer follow-up and ad hoc requests.
Administrative Duties
- Serve as the first point of contact for clients, ensuring they are informed and supported throughout the sales process.
- Follow up with customers to collect proper forms and documents.
- Help maintain strong existing client relationships.
- Prepare a variety of daily status reports.
- Checking system synching issues and communicating the proper next steps.
- Assist our Account Managers inter-departmentally with Finance and Logistics.
- Reviewing PACT Act news and regulations and its effects on the industry.
Qualifications:
- 2+ years' experience working in a similar role
- Strong internal and client-facing communication skills
- Advanced troubleshooting and multi-tasking skills
- Experience working with ERP and/or CRM systems
- Experience using and multi-tasking within the Salesforce platform
- Passion for customer success and value creation
- Knowledge of Microsoft Office Suite
- Ability to multi-task, prioritize and function well under pressure and tight delivery timeframes
- Ability to function at a high level in either a team environment or independently
- Requires a high degree of tact, initiative, accuracy, judgment and superior interpersonal skills
- A polished individual who likes challenges and can contribute their talents to our team environment
- Passion for growth in business administration and development and sales
This hybrid role is based out of our Los Angeles HQ and requires 2-3 days per week in office.
The compensation range for this role is $68,500 - $70,000. Individual compensation is determined based on experience and skillset.
Perks and Benefits:
- Competitive pay, 401K, Medical/Dental/ Vision/Life coverage, Flexible Time-Off
- Friendly office in LA Center Studios with a fun casual and comfortable work environment
- Access to Puffco products
- Snacks, lunches, events and SO much more!
EQUAL EMPLOYMENT OPPORTUNITY
Puffco strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.
HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Puffco’s recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Puffco may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms.
**Additional information about our company can be found at www.puffco.com.
Follow us on Instagram @Puffco
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