Customer Success Manager, Demand Facilitation

PubMatic Open · verified Sep 14, 2026

New York Manager Customer Success

Mid-level Customer Success role at PubMatic. New York · $110,000–$125,000 base.

On-target earningsStated by PubMatic

$110,000 – $125,000

On-target earnings for this role, in USD per year, as published in the posting. Base plus commission; the split is in the posting.

Role brief

Growth Roles summary, based on the employer's posting.

What you'll do

Bring supply and demand teams together to create deals that surpass revenue and business targets
Shape CTV and omnichannel monetization plans around market openings, customer needs, product strengths, and competitive distinctions
Use finance and analytics data to monitor programmatic video spending and uncover regional growth opportunities
Help Global Ad Solutions present PubMatic as a leading CTV and Commerce Media supply option for agencies, advertisers, and DSPs
Turn buyer and publisher feedback into product priorities, while creating sales materials with product marketing

What you bring

Deep programmatic advertising experience, especially in video, CTV, and core programmatic concepts
Knowledge of omnichannel monetization across Web, Mobile App, and OLV, plus Data Curation and Commerce Media Providers
Advanced ability with reporting tools and Excel, supported by strong analytical judgment
Strong project coordination and cross-functional problem-solving skills
A record of succeeding in environments that move quickly and change often

Who this fits

You’ll suit this role if you can connect publisher and buyer perspectives with detailed knowledge of programmatic CTV, data, and commerce media. The work is collaborative and spans supply, demand, sales, finance, analytics, product, and marketing teams. PubMatic’s stated schedule requires three days in the office and two days working remotely, and the role is based in New York.

From the employer

About the Role:

PubMatic is looking for a Customer Success Manager, Demand Facilitation to help develop our CTV and Data/Commerce Media business. We seek an individual with deep programmatic video experience and a strong understanding of the Data Curation and Commerce Media landscape.

Areas of focus will include analytical support of business trends and growth across all regions to identify growth opportunities, assisting teams in garnering demand for new and existing offerings leveraging PubMatic’s CTV and Commerce Media Partnerships.

What You'll Do:

Work across supply and demand teams to facilitate deals that exceed revenue and business goals.

Support the business strategy for our CTV and omni-channel monetization solutions based on market opportunity, customer needs, our product capabilities, and competitive differentiation.

Identify areas of growth and unique opportunities based on existing partnerships with Data and Commerce Media Providers

Work closely with finance and analytics to closely track trends and development of programmatic video spend

Support the Global Ad Solutions teams in positioning PubMatic as the preferred supply source for CTV and Commerce Media to agencies, advertisers, and DSPs

Work closely with the sales teams to acquire product feedback and requirements from our publishers and buyers to help define our roadmap and prioritize global product needs.

Work closely with the product marketing team to develop materials that will support our Go-To-Market teams in selling CTV and Commerce Media.

Who You Are:

Strong analytic capabilities including expert use of reporting tools and Excel

Strong project management skills

Deep knowledge of programmatic CTV and omnichannel programmatic monetization including Web, Mobile App and OLV

Deep understanding of Data Curation and Commerce Media Providers

Deep understanding of the programmatic ecosystem from a publisher and buyer perspective

Strong expertise in programmatic advertising, particularly video, with a deep background in programmatic fundamentals

A collaborative approach to problem-solving in order to work effectively in a cross-functional role

Proven success in a fast-paced and fast-changing environment

Additional Information

Return to Office: PubMatic employees throughout the globe have returned to our offices via a hybrid work schedule (3 days “in office” and 2 days “working remotely”) that is intended to maximize collaboration, innovation, and productivity among teams and across functions.

Benefits: Our benefits package includes the best of what leading organizations provide such as, paid leave programs, paid holidays, healthcare, dental and vision insurance, disability and life insurance, commuter benefits, physical and financial wellness programs, unlimited DTO in the US (that we actually require you to use!), reimbursement for mobile and fully stocked pantries plus in-office catered lunches 5 days per week.

Diversity and Inclusion: PubMatic is proud to be an equal opportunity employer; we don’t just value diversity, we promote and celebrate it. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status

About PubMatic

PubMatic is one of the world’s leading scaled digital advertising platforms, offering more transparent advertising solutions to publishers, media buyers, commerce companies and data owners, allowing them to harness the power and potential of the open internet to drive better business outcomes.

Founded in 2006 with the vision that data-driven decisioning would be the future of digital advertising, we enable content creators to run a more profitable advertising business, which in turn allows them to invest back into the multi-screen and multi-format content that consumers demand.

Compensation Disclosure

In accordance with applicable law, the below salary range provided is PubMatic’s reasonable estimate of the total compensation for this role. New hires and current team members are typically compensated toward the middle of our pay range. The actual amount may vary, based on non-discriminatory factors such as location, experience, knowledge, skills and abilities. In addition to salary PubMatic also offers a bonus, restricted stock units, and a competitive benefits package.

Total Compensation Range$110,000—$125,000 USD