Strategic Accounts Representative
PTC Open · verified Sep 28, 2026 At a glance
Mid-level Account Management role at PTC. Shenzhen · full-time.
Pay not stated
growthroles summary, based on the employer's posting.
What you'll do
- Build account plans for strategic customers, finding expansion paths and shaping actions around sales targets
- Develop executive relationships with C-level leaders and other decision-makers across high-value accounts
- Run each deal from discovery and proposals through negotiation and signed contracts
- Coordinate pre-sales, services, customer success and product teams through solution delivery
- Review account progress with customers, forecast pipeline activity and uncover additional opportunities
What you bring
- A bachelor's degree in business, engineering, computer science or a related discipline
- Seven to ten years managing strategic accounts or selling enterprise software, preferably in industrial, manufacturing or high-tech settings
- A record of surpassing quotas while handling complex, multi-million-dollar transactions
- Working knowledge of enterprise platforms such as PLM, CAD, IoT, AR or ALM, plus CRM proficiency such as Salesforce
- Strong executive communication, presentation, negotiation and business problem-solving abilities
Who this fits
You’ll suit a mid-level strategic sales role centered on executive relationships, complex enterprise deals and account expansion. The position is based in Shenzhen, China and may require travel of up to half your working time. You’ll need to work independently while coordinating closely with internal teams.
From the employer
Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business.
Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.
Job Summary**
The Strategic Accounts Representative at PTC Inc. is responsible for developing and maintaining strong relationships with key strategic customers, driving revenue growth, and ensuring customer satisfaction within an assigned portfolio of high-value accounts. This role focuses on understanding complex customer needs, positioning PTC's comprehensive solutions, and collaborating with internal teams to deliver exceptional value.
Job Responsibilities**
* Develop and execute comprehensive account plans for assigned strategic accounts, identifying growth opportunities and formulating strategies to achieve sales targets.
* Cultivate and maintain strong, long-term relationships with C-level executives, senior leadership, and key decision-makers within strategic accounts.
* Proactively identify customer pain points, challenges, and strategic initiatives to effectively position PTC's software and solutions (e.g., PLM, IoT, AR, CAD).
* Lead the entire sales cycle, from initial engagement and needs assessment to proposal generation, negotiation, and contract closure.
* Collaborate closely with internal teams, including pre-sales engineers, professional services, customer success, and product management, to ensure a seamless customer experience and successful solution implementation.
* Conduct regular business reviews with strategic customers to track progress, ensure satisfaction, and identify further expansion opportunities.
* Stay up-to-date with industry trends, competitor activities, and PTC's product roadmap to effectively articulate value propositions.
* Accurately forecast sales opportunities and maintain a robust pipeline using CRM tools.
* Participate in industry events, conferences, and customer-facing activities as required.
Job Qualifications**
* Bachelor's degree in Business Administration, Engineering, Computer Science, or a related field.
* Minimum of 7-10 years of strategic account management or enterprise software sales experience, preferably within the industrial, manufacturing, or high-tech sectors.
* Proven track record of consistently exceeding sales quotas and managing complex, multi-million dollar deals.
* Demonstrated ability to build and maintain strong relationships with C-level executives and key stakeholders.
* Deep understanding of enterprise software solutions, particularly in areas relevant to PTC's portfolio (e.g., PLM, CAD, IoT, AR, ALM).
* Exceptional communication, presentation, and negotiation skills.
* Strong business acumen and ability to understand complex technical and business challenges.
* Ability to work independently and collaboratively in a fast-paced, dynamic environment.
* Proficiency with CRM software (e.g., Salesforce).
* Willingness to travel as needed (up to 50%).
Life at PTC is about more than working with today’s most cutting-edge technologies to transform the physical world. It’s about showing up as you are and working alongside some of today’s most talented industry leaders to transform the world around you.
If you share our passion for problem-solving through innovation, you’ll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us?
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