Key Account Manager (KAM) - Jamaica

Key Account Manager (KAM) Job Overview

The Key Account Manager is responsible for closing sales both on the telephone and through in-person customer visits. This is done by establishing, nurturing and maintaining customer relationships. Through their response to incoming calls and proactively creating a pipeline of customers to engage, the Key Account Manager assumes a needs focused sales strategy with our customers and based on this knowledge avails them of our product range and closes the deal.

Success Factors

• Revenue targets are met and/or exceeded.
• Sales forecasts done regularly for core products.

Responsibilities

• Educates customers on products offered by the company.
• Proactively contacts and encourages customers to purchase products which, depending on the scenario, may or may not be supported by the use of scripts.
• Records customer orders and ensure a high degree of accuracy is always maintained.
• Responds to and advises customers who may have queries about purchased products.
• Responds to and effectively manage customer complaints and recover disgruntled customers.
• CRM Management - Maintains and updates company records including but not limited to incoming and outgoing sales activity, and customer contact names and details, etc.
• Shares information with and where necessary coaches fellow team members on areas relating to products, sales, sales strategy and CRM.
• Identifies potential sales opportunities and strategies that could potentially lead to increases in revenues.
• Liaises with various departments to ensure that all elements of the sales cycle or effectively managed i.e., order fulfilment, dispatch, accounts, receivables management etc.
• Keeps abreast of stock levels to identify what is available versus what needs to be ordered to always ensure product availability.
• Follows established company standards and where necessary makes recommendations for continuous improvements to ensure customers benefit from the highest potential quality standards and customer service experience.
• Keeps abreast of marketing strategies, so customer database is always well informed.
• Conducts necessary research to keep abreast of market needs, trends and opportunities.
• Contributes to team effort by meeting expected forecasted sales targets.
• Operates in an efficient manner to mitigate wastage and losses to the company.
• Contacts customers to follow up on delinquent accounts.
• Familiarises themselves with physical stock locations and is capable of checking stock levels physically and in the stock management system.
• Creates sales quotes for customers in system as is necessary.

Skills & Experience

• Excellent interpersonal skills.
• Excellent written and oral communication skills.
• Engaging, even-tempered, resilient, and able to handle rejection.
• Outstanding negotiation skills with the ability to resolve issues and address complaints.
• Proven track record of successfully meeting sales quota over the phone and in person.
• Good knowledge of relevant computer programs (e.g., CRM software) and telephone systems
• Computer skills - proficient in MS Office Suite, QuickBooks, familiar with ERP software functions.
• Ability to learn about products and services and describe/explain them to prospects.

Education

• Minimum of 4 CXCs inclusive of English Language and Mathematics.

Personal Competencies

· Honesty & Integrity

· Organization and planning skills

· Action & results oriented

· Problem solving ability

· Decision making

· “Can Do” attitude

· Tenacity/Resilience

· Humble

· Quality Focus

· Accuracy

· Flexibility

· Reliability

· Teamwork

· Passionate

Work Environment

Time is spent primarily in an office setting, seated and on the computer or phone and/or in the trade visiting customers in person.

Location and Territory

St. James, Westmoreland & Hanover