Customer Success Manager
At a glance
Manager-level Customer Success role at Protecht Group. Remote · full-time.
Pay not stated Customer Success Manager salary
growthroles summary, based on the employer's posting.
What you'll do
- Guide a customer portfolio, learn each account’s goals and connect them with solutions that fit
- Build adoption and ongoing value through proactive customer success plans, while supporting retention and account growth
- Review customer outcomes and share insights and ROI through recurring business reviews and reporting
- Bring customer feedback to Product and internal teams, and work across functions to resolve issues
- Support customer user groups and webinars
What you bring
- You have worked in Customer Success, Account Management or a comparable customer-facing position
- You can build customer relationships, manage stakeholders and turn customer data into practical next steps
- You bring commercial experience supporting retention, product use and account growth
- You have worked with complex SaaS, technology products or B2B customers, and used CRM or customer success platforms
Who this fits
This role suits someone comfortable owning several customer relationships and working with Sales, Product and Support to improve outcomes. The position is remote.
From the employer
About Protecht
At Protecht, we're transforming the way organisations understand and manage risk. Our work helps build safer workplaces, better decision making, and more resilient communities.
With rapid growth across APAC, the UK, and North America, and recognition as a Great Place to Work® for four consecutive years, we're proud of the culture we've built, one grounded in trust, flexibility, and continuous learning. Our people are empowered to do their best work while growing their careers.
About the Role
We're looking for a Customer Success Manager to join our growing team and play a key role in delivering outstanding customer outcomes.
You'll own a portfolio of customers, working closely with them to understand their goals, drive adoption, and ensure they realise ongoing value from our solutions. This is a highly collaborative role where you'll partner with Sales, Product, and Support teams to create seamless and meaningful customer experiences.
Key Responsibilities
- Own and manage a portfolio of customers, acting as their trusted advisor and primary point of contact.
- Build strong, long term relationships by understanding customer objectives and aligning solutions to their needs.
- Drive product adoption, engagement, and value realisation through proactive customer success strategies.
- Partner with Account Managers to identify and support growth and expansion opportunities.
- Deliver regular business reviews, insights, and reporting to demonstrate impact and ROI.
- Act as the voice of the customer, feeding insights back to Product and internal teams.
- Collaborate cross functionally to resolve issues and continuously improve the customer experience.
- Support customer user groups and webinars.
About You
Essential Skills & Experience
- Proven experience in Customer Success, Account Management, or a similar customer facing role.
- Strong relationship building and stakeholder management skills.
- Commercially minded, with experience driving retention, adoption, and growth.
- Data driven, with the ability to interpret customer insights and translate them into action.
- Highly organised and able to manage multiple accounts and priorities.
- Proactive, solutions focused, and customer obsessed mindset.
- Experience working with complex SaaS solutions, technology products, or B2B environments.
- Experience using CRM or customer success platforms.
Bonus Points
- Familiarity with platforms such as Gainsight, Planhat, ChurnZero, or HubSpot.
- Experience managing enterprise or complex customer portfolios.
- Understanding of customer success frameworks and industry best practices.
Why Join Protecht?
- Certified Great Place to Work® (4 years running).
- Flexible, supportive, and inclusive work environment.
- Opportunity to work on a globally used, purpose driven product.
- A culture that supports growth, learning, and career progression.
Apply Now
Ready to make an impact that matters?
Apply today and help organisations around the world make better risk decisions.
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