Customer Success Associate
Remote US Full-time Junior Customer Success
At a glance
Entry-level Customer Success role at Promenade. Remote · full-time.
Pay not stated
RoleCustomer Success
SeniorityJunior
LocationUS
WorkplaceRemote
EmploymentFull-time
PostedDec 1, 2018 · 95mo ago
Role brief
Growth Roles summary, based on the employer's posting.
What you'll do
- Handle many support requests from customers and partners through email, phone, and social media
- Serve as the initial contact, diagnose incoming problems, and send product bugs to engineering
- Resolve user issues quickly while representing their needs and delivering attentive service
- Spot recurring trends and process gaps that could improve support and the user experience
- Help floral partners use Promenade products to connect with their local communities
What you bring
- Customer service or customer support experience, including phone, email, or chat interactions
- Strong written and spoken communication for helping customers and partners
- Comfort learning support and sales systems such as Zendesk, Salesforce, and Confluence
- A calm, positive approach to pressure, detailed work, and tight deadlines
Who this fits
This junior role suits an outgoing, empathetic problem solver who enjoys supporting small businesses and building relationships. You’ll work remotely and handle customer contact across several channels, including a high volume of requests.
From the employer
Who we are looking for...Promenade, (formerly Bloomnation) is scaling rapidly and seeking a Customer Success Associate, you will play the vital role of being the primary relationship driver between Promenade and the valued floral partners who use our platform. You will accomplish this by developing world-class B2B partnerships, adhering to industry best practices, and fostering unbeatable customer satisfaction. This entry-level role is best suited for someone who is passionate, empathetic, driven, and loves solving complex problems with grace and gusto. We are looking for someone who is outgoing, detail-oriented, works efficiently under pressure, and has an incredible knack for remaining calm and positive in all situations.
Named one of Entrepreneur’s “5 Sizzling Silicon Beach Startups to Watch”
Located one block away from the beach on the world-famous 3rd Street Promenade in Santa Monica Why join Promenade?If you want a front-row seat in seeing a company disrupt a massive industry and you love the idea of helping hardworking business owners that serve our local communities and neighborhoods, this is your place. At Promenade, everyone has a voice to create change and move the needle. No hierarchy, no bureaucracy, no politics...just real people working on solving real problems.
Specifically, you will…
- Handling a high volume of user support requests via email, phone, and social media
- The first point of contact for both Promenade customers and partners
- Triaging incoming support issues, accurately diagnosing them, and escalating bugs to the engineering team
- Acting as an advocate for Promenade users and providing them with outstanding service while resolving issues in a timely and efficient manner
- Identifying trends and inefficiencies to enhance the support process and improve the user experience
- A product evangelist! Helping customers and partners use our Promenade products to change the way local businesses connect with their community
What’s in it for you...
- Equity/Stock options in a profitable and rapidly growing company
- Great Medical/Dental/Vision coverage
- Transportation coverage in the form of parking, rideshare, or metro credit
- Fully stocked snack bar & weekly catered lunches
- The company provided gear & swag (MacBook Pro, t-shirt, sunglasses, etc.)
- Ability to mold your career and make an immediate impact
- Work in a fast-paced, fun environment with an eclectic group of people from all over the world
You will excel if you have...
- A natural people person and relationship builder
- Passionate about serving small businesses and being apart of a growing startup
- Tech savvy and can quickly pick up sales/support tools such as Zendesk, Salesforce, & Confluence
- An excellent communicator, both in writing and over the phone
- Friendly, optimistic, and have a caring demeanor
- Adept at working well under pressure and with tight deadlines
- Experienced with customer service (retail or service industry experience a big plus!) or customer support, including phone, email, and/or chat
Named one of Entrepreneur’s “5 Sizzling Silicon Beach Startups to Watch”
Located one block away from the beach on the world-famous 3rd Street Promenade in Santa Monica Why join Promenade?If you want a front-row seat in seeing a company disrupt a massive industry and you love the idea of helping hardworking business owners that serve our local communities and neighborhoods, this is your place. At Promenade, everyone has a voice to create change and move the needle. No hierarchy, no bureaucracy, no politics...just real people working on solving real problems.
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