Client Success Manager
At a glance
Manager-level Customer Success role at Procare HR. Remote · full-time.
In listing Client Success Manager salary
growthroles summary, based on the employer's posting.
What you'll do
- Guide client accounts from initial onboarding through ongoing HR service improvements
- Serve as the main client contact while managing account data, services, and support needs
- Resolve UKG Ready, payroll, and senior-living compliance problems
- Work with internal teams to improve client service and outcomes
- Build satisfaction and retention through ongoing client partnership
What you bring
- A bachelor’s degree in business administration, human resources, or a related discipline
- At least three years managing clients or accounts and three years in payroll, benefits, or HRIS work
- Experience supporting senior living providers, with two or more years strongly preferred
- Hands-on UKG Ready setup and improvement experience is preferred
- CRM experience, especially Salesforce, plus PEO or HR shared-services exposure is preferred
Who this fits
This role suits a client-facing HR professional who can manage relationships while working through payroll, benefits, HRIS, and compliance issues. The position is fully remote but includes occasional travel. It focuses on client and account ownership rather than people management.
From the employer
Note: This is a fully remote opportunity with occasional travel requirements!
Join ProCare HR as a Client Success Manager!
At Procare HR, we're on a mission to transform workforce outcomes for care providers through our industry-focused HR services model. We offer comprehensive HR services, including payroll processing, benefits administration, workers compensation management, and general HR support. Our core values drive our culture, emphasizing positivity, curiosity, accountability, gratitude, and growth.
Your Impact:
As a Client Success Manager at ProcareHR, you'll be the primary point of contact for your clients, managing accounts, overseeing data and services, and ensuring they have the support they need. You’ll assist clients in maximizing their HRIS systems, especially UKG Ready, while helping them streamline HR operations.
- Salary Range is $85,000-$100,000/yr | Credit given for experience
- Great Benefits Available
- Fully Remote Opportunity
What You’ll Contribute:
- Lead client relationships from onboarding through optimization
- Troubleshoot HRIS, payroll, and compliance issues unique to senior living
- Collaborate internally to improve service and client outcomes
- Partner with clients to ensure satisfaction and long-term retention.
What We're Looking For:
- Bachelor’s degree in Business Administration, Human Resources, or related field.
- Minimum 3 years of experience in client/account management.
- Minimum 3 years of HR-related experience (payroll, benefits, HRIS).
- Experience working with senior living providers (2+ years strongly preferred).
- Proven UKG Ready configuration and optimization experience preferred
- CRM experience (Salesforce preferred).
- Prior experience in PEO/HR Shared Services (preferred).
Benefits Available:
- Health insurance with company paid premium for employee only coverage
- FSA and HSA options available
- Company paid dental insurance for employee only coverage
- Company paid life insurance
- Company paid short- and long-term disability insurance
- A 401K plan with company match and safe harbor contribution
- Paid Time Off
- Additional ancillary benefits including Vision, Critical Illness, Voluntary Life/AD&D, and Accident
To apply, please complete the required questionnaire. We accept applications on a rolling basis.
We are an Equal Opportunity Employer and are committed to a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, ancestry, disability, medical condition, genetic information, marital status, veteran or military status, citizenship status, pregnancy (including childbirth, lactation, and related conditions), political affiliation, or any other status protected by applicable federal, state, or local laws. We are committed to providing an inclusive and accessible recruitment process. If you require accommodations during the interview process, please let us know. Reasonable accommodations will be provided upon request to ensure equal opportunity for all applicants.
Applicants may be subject to a background check. Employees in this position must be able to satisfactorily perform the essential functions of the position. If requested, this organization will make every effort to provide reasonable accommodations to enable employees with disabilities to perform the position’s essential job duties. As markets change and the Organization grows, job descriptions may change over time as requirements and employee skill levels evolve. With this understanding, this organization retains the right to change or assign other duties to this position. If you are an applicant from California, please review this notice.
E-Verify Participation
Procare HR participates in E-Verify.
This employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.
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