Customer Success Manager (North America)
At a glance
Mid-level Customer Success role at Precoro Inc. Remote, Brazil · full-time.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Manage and grow a portfolio of North American B2B accounts after implementation
- Lead business reviews, build shared success plans, and handle renewals and expansion talks
- Watch usage and customer health signals, then address risks that could lead to churn
- Advise on procurement use cases, retrain users, and guide adoption of modules and integrations
- Collect customer feedback and turn satisfied clients into case studies, reviews, and referrals
What you bring
- Previous Customer Success or Account Management work in a B2B SaaS setting
- Excellent spoken and written English, including confident presentations and conversation with US clients
- Comfort discussing pricing, renewals, upsells, cross-sells, and other commercial topics
- A structured, adaptable approach to complex customer setups and creative problem solving
- Ownership of outcomes and comfort handling difficult client conversations
Who this fits
You’ll suit a commercially minded Customer Success professional who can combine relationship management, product adoption, and revenue conversations. The role is remote from Brasília and serves North American accounts, with strong English and confident engagement with US clients required. Experience with North American customers and familiarity with B2B Sales and Marketing are useful additions.
From the employer
Precoro is an innovative AI-powered procurement centralization & automation В2В SaaS platform, helping companies eliminate manual tasks and control purchasing activities across all subsidiaries. With over 1,000 customers in more than 80 countries, Precoro has proven its ability to create real business value and deliver substantial cost savings.
We are expanding our Customer Success team and looking for a Customer Success Manager to drive long-term value, build trust-based relationships, and foster a culture of customer advocacy across our North American B2B accounts.
💡 Why is this role important to us?
The main purpose of this role is to proactively help clients achieve their business goals using Precoro. As a strategic post-go-live partner, you will ensure high customer satisfaction, maximize retention, drive portfolio expansion, and turn our clients into active brand advocates.
🎯 Key Responsibilities:
Account Portfolio Management: Own and nurture a portfolio of North American B2B accounts post-go-live.
Strategic Engagement & Growth: Lead Executive Business Reviews (EBRs/QBRs), develop Joint Success Plans, and handle contract renewal and expansion conversations.
Customer Health Monitoring: Continuously track product usage and health metrics, proactively identifying and mitigating churn risks.
Consulting & Value Adoption: Consult clients on core procurement use cases, conduct refresher trainings for key users, and guide them through new product adoption, modules, and strategic integrations.
Commercial Mindset (CS Sales): Confidently navigate discussions around pricing, contract renewals, upselling, and cross-selling.
Voice of the Customer: Capture structured feedback, market insights, and product requirements to share with Product, Sales, and Marketing teams.
Brand Advocacy: Engage satisfied customers in building case studies, leaving platform reviews (G2, QBO, etc.), and providing referrals.
🔍 What We Are Looking For:
Proven Experience: Past track record in Customer Success, Account Management within a B2B SaaS environment.
Exceptional Communication: Excellent English skills (both written and verbal) with strong presentation abilities and the capacity to engage in smooth, confident small talk with US clients.
Commercial Acumen: Understanding that Customer Success is a growth-driver (not just technical support) and being comfortable discussing monetary aspects, price adjustments, and upsells.
Problem-Solving & Adaptability: Process-oriented thinker capable of finding creative workarounds in complex customer setups.
Resilience & Ownership: Ability to handle uncomfortable client conversations, take full ownership of results, and thrive in a fast-paced, scaling environment.
Nice-to-Haves:
Experience working with North American / US clients.
General understanding of how B2B Sales and Marketing functions operate.
Why you’ll love working at Precoro:
Global Impact: You will work on a top-tier B2B SaaS product used by 1,000+ international businesses across the US, Europe, and worldwide.
Trust-based Management: No micromanagement — your ideas and initiatives are always encouraged and truly matter.
Supportive & Ambitious Team: You’re not alone — our team is open, honest, and always ready to support your professional journey.
Reimbursement for Professional Growth: We invest in your development through courses, conferences, and educational resources.
Flexibility & Balance: We care about results, not how long you sit at your desk + 26 paid days off annually + paid unlimited sick leave.
📋 What to Expect:
CV and Video Pitch Review
Test Task
Interview with the hiring manager (60 minutes)
The trial period will last 3 months, after that, you’ll get lots of congratulations!
Join the Precoro team and let’s create innovation together! 🤩 We truly appreciate every application, but will reach out only to candidates whose profiles align with the role.
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