Customer Success
At a glance
Mid-level Customer Success role at Pluxee. Madrid · full-time.
Pay not stated Customer Success salary
growthroles summary, based on the employer's posting.
What you'll do
- Lead quarterly account reviews and online conversations with HR and business contacts to keep relationships strong
- Track benefit activity and client feedback, then follow up quickly on satisfaction concerns or account risks
- Find expansion openings by assessing client readiness, then recommend relevant solutions or benefit categories
- Log client interactions, renewal timing, growth prospects and risk indicators in Salesforce; help Sales leaders plan and forecast
- Coordinate with onboarding, support, product and merchant teams, and assist with pricing changes and contract renewals
What you bring
- At least three years in strategic account management, customer success or B2B roles after a sale
- A bachelor’s degree in business, marketing, HR or another listed field
- You speak both Spanish and English
- You bring consultative selling, negotiation and communication skills, with CRM experience managing opportunities
Who this fits
This mid-level role suits someone who can manage mid-sized client accounts remotely while balancing retention, growth and renewals. The role is hybrid in Madrid, and travel may be needed for business needs.
From the employer
At Pluxee, we shape the world of employee benefits and engagement by bringing to life a personalized and sustainable employee experience, at work and beyond.
Permanent RegularJob Description:
The Customer Success- Mid Accounts manages a portfolio of mid-sized clients via remote engagement. The role strengthens relationships, supports benefit usage, and identifies new value opportunities aligned with clients’ employee engagement goals. Acting as a strategic advisor, the Farmer drives satisfaction, upsell opportunities, and renewals across accounts.YOUR NEXT CHALLENGE
Responsibilities:
1. Relationship Management & Retention Planning Conduct quarterly business reviews and virtual check-ins with HR and business stakeholders. Monitor usage trends and client feedback to flag risks or growth opportunities. Maintain high client satisfaction through timely, relevant follow-ups.
2. Growth Opportunity Identification & Upselling Analyze client maturity and expansion readiness to identify new solutions or benefit categories. Present upsell opportunities tailored to client size, strategy, or changing needs. Guide decision-makers in aligning benefit investments with employee outcomes.
3. CRM & Reporting Use Salesforce to track touchpoints, renewal dates, upsell pipelines, and risk signals. Collaborate with Sales Leadership on account planning and forecasting. Share feedback on platform usage, merchant needs, and solution impact.
4. Cross-Functional Coordination Liaise with onboarding, support, product, and merchant teams to deliver a seamless client experience. Support pricing updates and contract renewals when required.
YOU ARE A MATCH IF...
Education: Bachelor’s degree in Business, Marketing, HR, or Organizational Psychology.
Work Experience: 3+ years in strategic account management, customer success, or B2B post-sales roles.
Experience with SaaS platforms or HR/employee engagement solutions strongly preferred.
Skills & Certifications: Strong consultative sales, negotiation, and communication skills.
Experience using CRM tools for pipeline and opportunity management; Salesforce knowledge is preferred.
Good organizational skills and ability to manage multiple commercial activities simultaneously. Strong virtual and in-person communication capabilities.
Proficiency in Microsoft 365 tools.
Knowledge of full-cycle sales methodologies is considered an advantage.
Languages: Both Spanish & English is required. Additional languages such as Catalan or French, are an advantage.
Working Conditions: Hybrid working patterns.
Travel may be required depending on business needs.
Why join Pluxee?
Join an inclusive team
Work at the heart of the community alongside 5,000 experts across 29 countries - we embrace diversity and value uniqueness, fostering a workplace where everyone can thrive.
Turn inspiration into possibility
Get space to try new ideas, experiment and move the world of work forward as you bring new digital experiences - and moments of connection - to millions of people.
Make a positive impact
Touch millions of lives and create meaningful change for people and the world we share, supporting our commitments to diversity, sustainability, and local economies.
Grow with us
Get support you need to take meaningful steps in your career, whether you're performing your work/life balance or learning new skills.
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