Account Manager | AI Startup | Madrid (Hybrid)
At a glance
Mid-level Account Management role at Pleez. Madrid · full-time.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Manage restaurant accounts, helping clients improve delivery results through data, insights, and operational follow-through
- Act as the primary contact for each account, providing guidance, support, and proactive opportunity spotting
- Work with Customer Success, Sales, and Product to resolve client issues and strengthen internal processes
- Use performance information to encourage platform adoption and identify potential upsell opportunities
What you bring
- At least one year managing accounts, customer success work, or client portfolios, preferably in SaaS, hospitality, or delivery platforms
- You can work confidently with data, metrics, and performance dashboards while tracking several priorities
- Fluent Spanish and strong English at B2 level or above
- You communicate clearly, build trusted client relationships, and take a proactive approach to solving problems
Who this fits
This role suits someone who enjoys owning client outcomes, balancing relationship work with data and commercial judgment. You should be comfortable in a fast-moving, high-ownership setting and working with teams across Customer Success, Sales, and Product. The role uses a hybrid model with offices in Madrid and Lisbon.
From the employer
As an Account Manager at Pleez, you will own a portfolio of restaurant clients and ensure they extract maximum value from our AI-powered platform. Your goal is simple: help restaurants grow their delivery performance through data, insights, and operational excellence.
You will be the main point of contact for your accounts, guiding them, supporting them, spotting opportunities, and ensuring their delivery channels run on auto-pilot. This role blends customer obsession, analytical thinking, and commercial drive, and is ideal for someone who wants to take tangible responsibility and grow fast in a high-execution environment.
You will collaborate closely with our Customer Success, Sales, and Product teams, actively solve client challenges, and help improve processes as we scale across Europe.
1–3 years of experience in Account Management, Customer Success, or managing client portfolios (preferably in SaaS, hospitality, or delivery platforms).
Customer-obsessed — you deeply care about client outcomes and long-term relationships.
Detail-oriented and structured — you follow up, follow through, and stay on top of multiple moving pieces.
Strong communication and relationship-building skills — clients trust you.
Comfortable working with data, metrics, and performance dashboards.
Commercial mindset — you can spot upsell opportunities, understand client needs, and push for adoption.
Problem solver — proactive, resourceful, and fast at unblocking issues.
Thrive in a fast-paced, high-ownership environment.
Fluent in Spanish, with strong English (B2+).
Work at the intersection of AI + restaurants = big impact.
Be part of a young, international, and driven team.
Hybrid model
Offices in Madrid and Lisbon
Private health insurance
Real career growth opportunities — your success fuels ours.
A culture where ideas matter and hustle is rewarded.
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