Account Management Specialist
PetroApp Open At a glance
Mid-level Account Management role at PetroApp. Cairo · full-time.
Pay not stated Account Management salary
growthroles summary, based on the employer's posting.
What you'll do
- Manage existing client relationships and serve as their first contact for questions and service needs
- Match client needs with suitable products, then pursue opportunities to grow accounts through additional sales
- Track account results, customer satisfaction and retention while working toward monthly sales targets
- Coordinate with internal teams to resolve client requests and escalations, keeping follow-up on schedule
- Keep client records current and prepare recurring updates on account results and sales activity
What you bring
- A bachelor’s degree in business, marketing, commerce or a related area
- Two to four years in account management, customer success or a similar role, with a record of meeting sales targets
- A solid grasp of upselling and cross-selling, plus strong client relationship skills
- Working knowledge of MS Office, particularly Excel
Who this fits
This mid-level role suits someone who can manage several client accounts, build relationships and pursue sales goals. It is based on-site in Cairo, with one work-from-home day per week.
From the employer
PetroApp is a smart fuel management technology company helping organizations gain greater control, visibility, and efficiency over their fuel consumption and distribution.
Our solution uses NFC technology to enable real-time fuel monitoring and reporting, helping companies reduce waste, improve accountability, and optimize their fuel operations.
Today, PetroApp is expanding across 4 countries: Saudi Arabia, Egypt, Thailand, and Nigeria, with a growing international team building technology solutions for the energy, transportation, and fleet management sectors.
What You’ll Do
- Manage and maintain strong relationships with existing clients.
- Act as the main point of contact and ensure a positive customer experience.
- Understand client needs and recommend suitable PetroApp products and services.
- Identify and maximize upselling and cross-selling opportunities.
- Achieve monthly account management and sales targets.
- Follow up on client requests, issues, and escalations to ensure timely resolution.
- Coordinate with internal teams to address client requirements.
- Monitor account performance, customer satisfaction, and retention.
- Maintain accurate and up-to-date client information and records.
- Prepare regular reports on account performance and sales activities.
- Proactively identify opportunities to increase client engagement and revenue.
Requirements
- Bachelor’s degree in Business Administration, Marketing, Commerce, or a related field.
- 2–4 years of experience in Account Management, Customer Success, or a related role.
- Proven experience in client relationship management and achieving sales targets.
- Strong understanding of upselling and cross-selling techniques.
- Excellent communication, negotiation, and presentation skills.
- Strong customer-service and relationship-building skills.
- Good analytical and problem-solving abilities.
- Target-oriented with strong follow-up and organizational skills.
- Ability to manage multiple accounts and priorities simultaneously.
- Proficiency in MS Office, especially Excel.
- Experience in B2B, SaaS, fleet management, mobility, or technology-related businesses.
Benefits
- Competitive salary and commissions.
- Medical insurance.
- Social insurance.
- Hybrid work model (1 day working from home per week).
- Learning and development opportunities.
- Career growth and internal mobility.
- A collaborative and supportive work environment.
- Exposure to a fast-growing technology and fleet management business.
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