Account Management Director
At a glance
Director-level Account Management role at Bosta. Cairo · full-time.
Pay not stated Account Management salary
growthroles summary, based on the employer's posting.
What you'll do
- Keep monthly revenue from current merchants on plan by spotting departure risks and acting before shipping stops
- Grow existing accounts by increasing parcel volume and selling more value-added services
- Tailor service for strategic and key accounts as well as startups
- Guide account management leaders, define career levels, set monthly goals and incentives, and coach or hire staff
- Assign merchants across balanced portfolios, review those assignments, and report retention, churn and service revenue against plan
What you bring
- At least ten years in B2B account management, customer success or key account work
- Five years or more managing managers and sizable teams
- A record of lifting revenue retention and bringing churn down
- Fluent Arabic and English, with experience setting account manager goals and incentive plans
Who this fits
This director role suits someone comfortable leading managers and account teams while owning retention and revenue outcomes. It is based in Cairo and follows a hybrid arrangement.
From the employer
Launched in 2017, Bosta is an overnight delivery provider for E-commerce companies in Egypt. Leveraging technology to empower businesses is what we do best. Our goal is to disrupt the logistics industry by bringing technology and experience all together to provide a one-stop-shop for delivery solutions. We rely on advanced technology to deliver orders to our customers in a fast way. Businesses can track and connect with couriers and follow up on their orders - all in one system.
Job Responsibilities:
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Keep and grow existing merchants
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Own revenue retention for existing merchants against the monthly plan.
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Spot merchants at risk of leaving and act before they stop shipping.
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Grow revenue from existing merchants through more parcels and more value-added services.
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Set the right way to serve each merchant segment, from key and strategic accounts to startups.
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Lead the heads, managers and team leaders who run each team.
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Build the account management career path across three levels: account manager, senior account manager and key account manager.
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Set clear monthly targets for account managers and run their incentive scheme.
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Hire, coach and keep strong people, and manage performance.
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Keep each team at a size that its leaders can manage well.
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Assign merchants to account managers and keep each portfolio balanced in size and value.
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Make sure every merchant who qualifies for an account manager has one.
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Review portfolios often and move merchants between teams when their needs change.
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Track retention, merchant churn and value-added services every week and every month, and explain any gap to plan.
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Build the yearly plan for existing merchants and the team budget with Finance and HR.
Lead and develop the team
Manage merchant portfolios
Plan and report
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Job Qualifications
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Must have
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10 or more years in B2B account management, customer success or key account management, ideally in logistics, e-commerce or payments.
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5 or more years leading managers and large teams.
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A track record of raising revenue retention and lowering churn.
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Strong with data: sets targets, reads dashboards and finds the cause when results drop.
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Experience setting targets and incentive schemes for account managers.
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Fluent Arabic and English.
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Experience selling value-added services to existing B2B customers.
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Experience in a fast-growing company.
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A university degree in business or a related field.
Good to have
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