Enterprise Customer Success Manager
At a glance
Mid-level Customer Success role at Perplexity. San Francisco · full-time · $170,000–$220,000 OTE.
Growth Roles summary, based on the employer's posting.
What you'll do
- Run the enterprise success approach set by leadership across assigned strategic clients
- Own key accounts as their main contact, guiding onboarding, training, adoption, and ongoing engagement
- Protect retention by helping clients measure delivered value and uncovering expansion opportunities
- Represent client needs internally while partnering across teams on product improvements
- Track established KPIs, analyze performance data, and surface meaningful trends
What you bring
- At least five years in customer success or account management at scaling technology companies serving enterprise clients
- A demonstrated record of improving enterprise satisfaction, retention, and growth
- Strong communication and presentation skills for working with C-level executives
- CRM and customer success platform proficiency, plus comfort managing ambiguity and competing initiatives
Who this fits
You’ll suit this role if you can operate independently while collaborating closely with an enterprise team and handling demanding conditions. The work centers on key enterprise accounts, executive engagement, onboarding, retention, and expansion. The role is based in San Francisco and is a full-time position.
From the employer
We are looking for an experienced Enterprise Customer Success Manager to join our Enterprise team. In this crucial role, you’ll be responsible for executing onboarding and adoption strategies through key client ownership across our Enterprise clientele. The ideal candidate will have a proven track record in tech of driving enterprise-level engagement, retention, and growth.
You will work closely with other members of the Enterprise team, making strong communication and collaboration skills vital. A core sense of conviction and a “can-do” attitude are prerequisites. Your success will play a crucial part in expanding Perplexity's market presence and contributing to the company's overall success.
Responsibilities
Execute the Enterprise customer success strategy developed by leadership
Serve as a primary point of contact for key enterprise clients
Drive initial enablement through high quality onboarding and training
Identify and support opportunities for growth and client expansion
Manage retention, working with clients to quantify value delivered
Advocate for client needs, and collaborate with cross-functional teams to drive product development
Monitor and report on established key performance indicators, analyze data to identify trends
Requirements
5+ years experience in Customer Success or Account Management roles at scaling tech companies, specifically working with enterprise clients
Proven track record of driving enterprise-level satisfaction, growth, and retention
Excellent communication and presentation skills, with the ability to engage C-level executives
A self-starter by nature, comfortable dealing with ambiguity and juggling multiple initiatives.
Ability to work under pressure, thriving in demanding environments
Ability to work independently and as part of a collaborative team
Proficiency in CRM systems and customer success tool
Why Perplexity?
Impact at Scale – Your work directly influences hundreds of enterprise clients and millions of end-users at an unprecedented scale to encourage personalized support
Velocity & Ownership – Excel in a culture that values curiosity, speed, and quality
Cutting-Edge Tech – Operate at the forefront of applied LLMs and help invent how AI can redefine customer support itself.
Compensation
This role has a set base salary plus a variable component. OTE is $170-220k
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