Strategic Client Success Manager
At a glance
Manager-level Customer Success role at Perkbox. London · no salary stated · we estimate £55,830–£113,750.
Perkbox has not published a salary for this role. The figure below is our estimate, not theirs.
growthroles summary, based on the employer's posting.
What you'll do
- Manage strategic relationships across private-sector accounts, engaging contacts from day-to-day teams through executive leadership
- Use the sales framework to find expansion opportunities and move upsell conversations toward a decision
- Lead client reviews that tie their goals to platform data and measurable outcomes
- Help administrators adopt the platform through education, training, webinars and the Integrations Pipeline
- Bring client feedback to Product and route incoming questions toward timely resolution
What you bring
- A record of commercial success, including meeting or surpassing sales or upsell goals
- Confidence handling cancellation concerns and complex negotiations while keeping customer needs in view
- Strong business judgment and the ability to connect client objectives with suitable solutions
- Skill using data to shape decisions and communicate effectively with senior and executive audiences
Who this fits
This role suits a commercially minded relationship manager who can balance account growth with retention and customer outcomes. The position is based in London and focuses on private-sector accounts.
From the employer
Does this sound like you?
You're a commercially sharp relationship-builder who knows there's a big difference between managing an account and genuinely partnering with one. You're comfortable in a boardroom and equally at home digging into platform data to tell a compelling story. You know how to spot an opportunity, navigate a tricky conversation, and still leave the client feeling heard. You care about outcomes, not just activity.
What you’ll be doing (in a nutshell):
As a Strategic Client Success Manager at Perkbox, you'll own a portfolio of private sector accounts, building the kind of long-term relationships that create real mutual value. Your focus is retention and growth: keeping clients engaged, uncovering opportunities to expand, and making sure they're getting the most from our platform every step of the way. You'll be the person clients trust, and the internal voice that keeps their needs front and centre.
Day-to-day you can expect to:
Build and manage strategic partnerships across your portfolio, working at all levels including C-suite
Use our internal sales framework to identify and progress upsell and expansion opportunities
Run regular reviews and executive business reviews, connecting client goals to platform data and outcomes
Increase product adoption by educating admins and moving clients through our Integrations Pipeline
Deliver webinars and training sessions for admins and internal champions
Act as the link between your clients and our Product team, nurturing a meaningful feedback loop
Triage client queries efficiently, getting them to the right resolution point quickly
Be a credible, trusted ambassador for Perkbox at every touchpoint
To be successful, you'll have:
Proven commercial experience, with a track record of meeting and exceeding sales or upsell targets
Confidence having difficult conversations, whether that's a cancellation risk or a complex negotiation
A genuine customer focus, with examples of improving engagement with software products
Strong business acumen, able to connect client goals with the right solution
A data-driven mindset, comfortable using insights to influence stakeholders and inform decisions
Excellent communication skills, particularly with senior and executive-level audiences
Comfort with change and ambiguity, you see it as a chance to learn, not a reason to stall
Bonus points if you bring:
Experience in a B2B SaaS or employee benefits environment
Familiarity with NPS, NRR, or other success metrics
A natural ability to build multi-threaded relationships across a client organisation
Why Perkbox?
Perkbox is the employee experience platform built to care for, connect with, and celebrate employees in all areas of life.
With more than 20 years of experience across public, private, SME and corporate sectors, we support nearly 4 million employees across 7,500 organisations in the UK and Australia. From the NHS to leading private sector businesses, our platform brings together benefits, wellbeing, and recognition in one place people actually use.
From access to expert mental health services to help with the cost of everyday essentials, our range of benefits and wellbeing tools meets people where they are, at work and beyond.
We're redefining what employee benefits can be. And we're just getting started.
The Interview Process
Our interview process involves 4 main stages:
Application
Short call with a member of the TA team
30-minute video call with Hiring Manager and one other team member
Final Interview and task with two members of the team
Our average process takes around 2-3 weeks, but we will always work around your availability. You will have the chance to speak to our recruitment team at various points during your process. If you have any specific questions ahead of this, please contact us on talent@perkbox.com
We’re committed to being an inclusive employer and creating a fair workplace for all. We encourage applications from candidates across all backgrounds, circumstances, ages, disabilities, ethnicities, religions or beliefs, gender identities, or sexual orientations
We're happy to offer reasonable adjustments during our hiring process. Just let us know, and we'll make it work for you. Your comfort and success matter to us!
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