Senior Marketing and Customer Relations Officer

PCCW pccw.com Open · verified Sep 18, 2026

Kowloon Bay Senior General Marketing

Senior General Marketing role at PCCW. Kowloon Bay.

Role brief

Growth Roles summary, based on the employer's posting.

What you'll do

You'll run digital campaigns across social, content, SEO, paid media and CRM to grow fan acquisition, engagement and conversion
You'll operate and expand the official fan club through membership offers, member benefits and retention work
You'll handle product, delivery, event and streaming questions and complaints through email and messaging
You'll solve customer issues with internal teams and close service gaps with practical solutions
You'll coordinate warehouses and delivery partners, track orders and update purchase orders for accurate delivery

What you bring

You'll need a diploma or higher and at least three years in customer service and marketing, preferably e-commerce
You'll bring hands-on experience building communities, engaging fans and delivering events
You'll communicate well in Cantonese and English, both verbally and in writing
You'll be self-directed, customer-focused, proactive, mature, independent and detail-oriented
You'll use MS Word, Excel and Chinese Word Processing confidently

Who this fits

You'll suit a proactive, service-focused marketer who can work independently while collaborating with internal and external teams. The role is based in Kowloon Bay, Hong Kong, and requires Cantonese and English communication.

From the employer

Your New Role:

Execute integrated digital marketing strategies (social media, content, SEO, paid media, CRM, etc.) to drive fan acquisition, engagement, and conversion
Manage the day-to-day operations and growth of the official fan club, including membership programs, benefits, and retention activities

Identify and resolve customer issues in a professional, timely and customer-centric manner
Respond to customer inquiries and complaints via email and messages regarding our products, delivery, events, and streaming services
Proactively collaborate with internal teams to address service gaps and provide solutions to customers
Coordinate with external warehouses and delivery partners to ensure accurate and timely deliveries
Monitor order statuses and adjust customer purchase orders to facilitate smooth deliveries

What makes you succeed:

Diploma or above
Minimum 3 years’ customer service and marketing experience, preferably in e-commerce
Solid experience in community building, fan engagement, and event execution
Self-motivated, customer-oriented and a proactive team player
Excellent communication, interpersonal, and problem-solving skills
Mature, independent, detail-oriented, and committed to service excellence
Proficiency in written and spoken Cantonese and English
Good PC skills in MS Word, Excel and Chinese Word Processing