Key Account Lead
Hybrid Panama City Senior Account Management
At a glance
Senior Account Management role at PayJoy. Panama City.
Pay not stated
RoleAccount Management
SenioritySenior
LocationPanama City
WorkplaceHybrid
PostedJul 7, 2026 · 2mo ago
Role brief
Growth Roles summary, based on the employer's posting.
What you'll do
- Build trusted relationships with major Tier 1 accounts and keep their growth ahead of category performance
- Connect key customers with internal teams to maintain communication and strategic alignment
- Create sales plans and account actions across annual, semi-annual, and monthly cycles
- Find growth through market shifts, new channels, unmet needs, and expanded product assortments
- Track underwritings, First Payment Defaults, active stores, Vintage Gross Margin, and Trade Investment
What you bring
- A bachelor's degree in business, commercial studies, marketing, finance, or a related discipline
- At least three years managing commercial accounts, preferably in fintech, telecom, OEM, phone distribution, or financial services
- Advanced Excel ability alongside practical experience with Google tools
- A record of retaining and expanding customers through strong account management
- Strong negotiation, persuasion, communication, data analysis, and proactive problem-solving skills
Who this fits
You’ll suit a senior account-management role centered on strategic customers, portfolio profitability, sales planning, and KPI ownership. The job is based in Panama City with a hybrid setup, and it calls for independent and collaborative work in a fast-changing market.
From the employer
About PayJoy
PayJoy, a Public Benefit Corporation, is a mission-first credit provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. Our patented technology for secured credit provides an on-ramp for new customers to enter the credit system. Through PayJoy’s point-of-sale financing and card offerings, customers gain access to a modern quality of life. PayJoy’s credit also allows our customers to seize opportunities as micro-entrepreneurs, and acts as insurance for tough times. Through our cutting-edge machine learning, data science, and anti-fraud AI, we have served over 18 million customers as of 2025 while achieving solid profitability for sustainable growth.
This role
The Key Account Lead will be responsible for promoting, building and maintaining strong relationships with key partners by achieving high levels of customer satisfaction and designing strategies aimed at driving account growth and profitability.
The Key Account Lead will be responsible for promoting, building and maintaining strong relationships with key partners by achieving high levels of customer satisfaction and designing strategies aimed at driving account growth and profitability.
Responsibilities
- Build relationships based on trust with a dedicated portfolio of Tier 1, Segment A major clients, ensuring these key accounts consistently grow above category rates.
- Serve as the primary link of communication and strategic alignment between key customers and internal cross-functional teams.
- Develop comprehensive annual, semi-annual, and monthly sales plans tailored to each strategic Tier 1 client.
- Design strategic business plans and implement targeted action plans based on a thorough understanding of customer needs to maximize portfolio profitability.
- Proactively identify and capitalize on new avenues for growth, including emerging market trends, untapped sales channels, and unmet customer needs.
- Drive product and portfolio expansion by championing the introduction of new SKUs and innovative solutions tailored to key account requirements.
- Monitor and drive core key performance indicators (KPIs): underwritings, First Payment Defaults (FPDs), active stores, Vintage Gross Margin, and Trade Investment.
Account Leadership & Relationship Management
Strategic Planning & Sales Execution
Growth & Opportunity Identification
Performance Monitoring & Analytics
Qualifications
- Bachelor's degree in Business, Commercial, Marketing, Finance, or related field.
- Minimum of 3 years of experience in commercial account management preferably in fintech, telecom operator, OEM, Key phone distributors, financial services, or related fields.
- Advanced Excel Knowledge and Google tools.
- Strong customer management skills with a proven track record of successful customer retention and growth.
- Excellent communication, persuasion, and negotiation skills, as well data analysis for strategic decision-making, proactive problem-solving.
- Ability to work independently and collaboratively in a continuous change and the dynamic market environment, delivering quick and effective results and solutions.
Benefits
- 100% Company-funded Health and Dental Insurance for employees and immediate family members
- Life insurance
- Vacations 30 days
- Phone finance, Headphone, home office equipment and wellness perks.
- $2,000 USD annual Co-working Travel perk
- $2,000 USD annual Professional Development perk
- Catered lunches
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