Customer Success Manager - DACH
At a glance
Mid-level Customer Success role at Pandektes. Copenhagen · full-time.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Guide German-speaking lawyers through onboarding and show how AI improves legal research
- Work with executives to increase product adoption and customer outcomes
- Identify power users and help them extend their use of the platform
- Spot expansion opportunities and coordinate with the wider team on existing accounts
- Shape Customer Success processes while managing each account from kickoff through renewal
What you bring
- Fluent German and English communication is required
- You bring B2B SaaS Customer Success experience, a legal background, or both
- You build trust through clear communication and can work independently with a collaborative team
- You are proactive, receptive to feedback, and motivated by customer relationships and commercial growth
- You are interested in technology and AI, with basic AI or LLM knowledge welcomed
Who this fits
This role suits a relationship-focused Customer Success professional who enjoys teaching lawyers, supporting growth, and helping define team processes. You will work with German-speaking customers and collaborate with account executives on contracts and commercial figures. The role can be based onsite in Copenhagen or Hamburg.
From the employer
We’re looking for an experienced Customer Success Manager, to manage, assist and consult our customers on the DACH market and ensure a strong long term relationship. You will handle customer cycles from onboarding to renewal, and be able to have a clear impact on how we manage our customers now and going forward.
This role can be based in our Copenhagen HQ or in Hamburg.
About Pandektes
Legal research hasn’t changed much in decades. Lawyers still spend countless hours navigating fragmented sources, outdated systems, and complex databases just to find the information they need.
At Pandektes, we’re changing that.
Our ambition is to build the leading global platform for legal research and the largest AI-powered legal database. By combining artificial intelligence, intelligent search, and continuously updated legal sources, we’re redefining how legal knowledge is accessed, understood, analyzed, and applied.
Pandektes has raised more than €4 million and most recently closed a €2.9 million seed round (Feb 2025) led by People Ventures, Interface Capital, and leading angels. Pandektes already serves more than 400 customers across Denmark, Germany and Switzerland.
We’re still early in the journey, and joining our team now means you’ll have big impact on shaping how we scale.
About the role
You will join our current team of three in Customer Success to work on serving our German-speaking customers. As an early member of the team, you will be able to have an instant impact on the customer experience.
This is a full-cycle CSM position, which means you will handle everything from onboarding to renewal. This means we’re looking for someone who is passionate about strong customer relations, but ideally also with a knack for teaching. When it comes to contracts and numbers, you’ll be working closely with our account executives to ensure we find the best fit for our customers.
As the team is young, we hope that you will also want to be a part of shaping the processes and future of CS at Pandektes.
What you’ll do
Onboarding customers - Teach lawyers and legal professionals how AI can superpower their legal research
Drive adoption - Collaborate with management/executives to ensure adoption and success
Build community - Find superusers and empower them to do even more with Pandektes
Foster growth - Identify expansion opportunities and work with the rest of our team to expand our presence at existing customers
What you’ll bring
Fluency in German and English
Entrepreneurial mindset, motivated by creating good relationships, top-notch customer experience and driving growth as part of our commercial team
Experience with Customer Success in a SaaS B2B company and/or a legal background
Excellent communication skills and strong ability to build trust – we value long-term customer relationships
Eagerness to learn and openness to feedback; you value insights from others and use them to grow
Proactive mindset with the ability to work independently and collaboratively
Strong interest in technology and enthusiasm for AI (basic knowledge of AI and LLMs is a plus)
Willingness to develop deep knowledge of how lawyers work and conduct legal research (a legal background is an advantage but not required)
How we work
We place great value on a vibrant, inspiring, and challenging company culture. This is achieved through a talented and passionate team that believes in achieving great things together.
We value ownership – you can expect a lot of freedom and responsibility. The key is open communication, trust, and a shared passion to transform the legal world.
We are a growing team based in Copenhagen, Berlin, Cologne, Hamburg, London and Zurich.
What we offer
A central role in a fast-growing company with €4M+ raised, most recently a €2.9M seed led by People Ventures and Interface Capital
Competitive compensation + commission
An attractive warrant program
A collaborative work environment where your input is not only valued but often implemented within hours
25 vacation days per year + public holidays
International team events – last time we went to Barcelona, and we’d love to have you join us next time
Your own Pleo card for necessary work expenses
Paid parental leave
We believe diverse teams build better products and stronger teams. We embrace and encourage people from all backgrounds to apply regardless of race/ethnicity, colour, religion, nationality, gender, sex, sexual orientation, age, marital status, disability, socio-economic status, culture or beliefs.
Not this one either?
Claude or ChatGPT reads the other 88,355 for you.
Get better matches →
